Inclusion in the workplace is about creating environments where every individual feels valued, respected and empowered to contribute. In golf, this mindset strengthens both teams and communities. When staff, members and leaders embrace this shared value, it ignites collaboration, sparks creativity and builds a sense of unity.
The “Make Golf Your Thing Workplace Inclusion Survey,” which gathered input from more than 2,000 industry professionals, revealed that facilities prioritizing inclusion report higher levels of employee satisfaction, teamwork and retention. The survey also found that inclusive environments correlate with greater engagement among younger employees and seasonal staff, who are more likely to recommend their workplace to others. The findings, coupled with resources from the “Make Golf Your Thing Workplace Inclusion Toolkit,” emphasize that fostering belonging is both a good practice and good business.
Creating Inclusive Environments That Inspire Collaboration
Inclusive workplaces function as connected ecosystems where every team member plays a role in success. From the golf shop to maintenance crews, food & beverage and the front office, inviting ideas from all corners of the operation make the team dynamic and member/guest experiences better.
Research by Deloitte found that organizations with inclusive cultures are six times more likely to be innovative and twice as likely to meet or exceed financial goals. For golf facilities, this translates to better guest service, smoother operations and stronger morale. Several PGA Sections have modeled this approach, hosting roundtables and workshops that give a voice to staff across all levels.
Inclusive Practices That Make a Community Impact
Inclusive workplaces in golf often extend their values into their communities. Facilities that celebrate diverse staff, host open community days or partner with local schools and nonprofits foster meaningful relationships that strengthen their reputation and community ties. As seen through PGA of America REACH Foundation and “Make Golf Your Thing” initiatives, courses that open their doors to adaptive golf clinics, youth mentorship or charitable partnerships become catalysts for positive impact.
A study by Accenture found that companies actively committed to inclusion achieved 28 percent higher revenue per employee than those that did not. For golf facilities, this means creating cultures where collaboration, respect and shared purpose directly influence success for clubs and within communities.
How to Encourage Inclusion at Golf Facilities
• Start with Listening: Conduct surveys or small-group discussions to understand team experiences, cultivate mutual respect and build rapport.
• Create Clear Expectations: Embed inclusion into your facility’s mission, onboarding and team goals to ensure everyone is on the same page.
• Engage the Community: Partner with local schools, Veterans’ organizations or disability networks to create programming that engages people with a variety of backgrounds and abilities.
• Promote Representation: Ensure staff and committees reflect the community your facility serves to ensure all feel invited and welcomed.
• Recognize Inclusive Leadership: Acknowledge employees who model positive behaviors and visibly demonstrate leading by example through awards and recognition.
• Use Industry Resources: Access the “Make Golf Your Thing Workplace Inclusion Toolkit” at makegolfyourthing.org/resources for templates, surveys and action plans designed for golf facilities.
The Lasting Impact
Inclusion drives connection. When golf facilities lead, they cultivate more engaged teams, happier guests and deeper roots within their communities. These efforts also resonate with industry stakeholders and local policymakers. The ripple effect is measurable, sustainable and essential for the future of the game.
