Summer 2017 Mobile

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Alan’s tips on what’s in store for Virgin customers Dividing RuleNEW_ALANTo celebrate the opening of our six brand-spanking-new Virgin Media stores, we decided to catch up with one of our top store managers, Alan Pocock, who’s known only too well for keeping Virgin Media customers happy as Larry in the Ilac Centre, Dublin.

1 What’s your favourite show to watch back-to-back On Demand at the moment?It would have to be Suits. It’s fast-paced and there’s never a slow or boring episode, which makes it pretty dangerous when it comes to binge-watching! (Click the On Demand button on your remote to watch Suits now with Virgin TV) 2 What’s the best thing about working in a Virgin Media store?Definitely the Virgin staff and the overall company ethos. It’s always a fun visit and we ensure solid customer service.
3 Are you excited about what Red House can do?Yes, most definitely. As part of the experience, a technician will go to a customer’s house, test their Wi-Fi and make recommendations. It’s similar to our mobile WOW support system in store. It ensures that every customer who leaves our store ‘Walks Out Working’!
4 Who will you cheer on when it comes to sports coverage?I’m a serious MMA fan, although you mightn’t think it to look at me! I’ve my fingers crossed for the McGregor-Mayweather fight.
5 Which is your favourite Virgin Media Inclusive?It’s always been Virgin apps! I love to use TV Anywhere when I’m on the train or bus to catch up or watch live TV. It’s especially good when it comes to sport.
6 What question do you get asked most often in store?It’s a simple one; What do I need to sign up to Virgin mobile?And the answer; ID, proof of address and your bank details.
7 What’s one piece of advice you would give to a customer?Sign up to register online with My Virgin Media. By doing that, you can check your usage and bills and make payments.
8 If you had to be a soap/reality TV star, who would you be and why?You’re gonna laugh at this one. It would have to be the star of one of the longest running and arguably the best reality TV shows, Judge Judy! She’s a human lie detector.
Why not pop in to Alan and all of our Virgin Media stores? We will be giving sweets away to the first 30 customers who drop in for a chat about Virgin Play Magazine!
Find your Store Box
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