F
rom the course to the shop, PGA of America Golf Professionals are always looking for new perspectives or ideas that can improve their businesses and their lives. That search for innovative content includes books, podcasts, YouTube videos and a number of other avenues where experts share their thoughts.
PGA Magazine asked a number of PGA of America Professionals and golf industry experts what books and podcasts they’ve enjoyed, and why they’d recommend them to their peers.
by Disney Institute
Thousands of people have gone through business and leadership programs at the Disney Institute, and this book summarizes many of the lessons learned by Disney and several other leading companies and brands to help create “magical moments” of customer service that deepen relationships with customers. The book includes several in-depth examples of ways to exceed expectations through attention to detail and create long-term customers.
with Kaila and Kyle
This biweekly podcast from Morning Brew features interviews with productivity experts by the hosts, who have experience across several industries, to discuss thorny real-life workplace experiences. For everyone who manages people, or is managed by people, this is an entertaining way to navigate everyday obstacles like how to handle major life events without derailing your work life, or deciding when it makes sense to relocate for a job opportunity.
by Jon Acuff
The idea of soundtracks in this book doesn’t refer to music from movies, but rather the thoughts that can play on repeat in our minds that lead to overthinking and underperformance. The author sets out guidelines to help replace old, limiting thought patterns with new ones that can help you worry less and enjoy more of your time at work and in your personal life.
by Will Guidara
The author of this bestseller is known for transforming a struggling restaurant into one of the world’s best through the creation of unique experiences for diners. PGA of America Golf Professionals can benefit from the book’s many examples of how hospitality can reinvent the relationship between businesses and their customers, and how to build a dynamic between management and front-line workers that makes it possible to consistently exceed your visitors’ expectations.