Living Well 2020Managing Communication and Conflict

Communication and Conflict ManagementConflicts with friends, roommates, family, coworkers, and partners are all a common part of the college experience. As much as we might try to avoid it, conflict is inevitable in college and beyond. Here are some tips to practice effective communication and conflict management.

Practice active listening: this is different from hearing. Give full attention to what the speaker is saying, how they are saying it, and non-verbal cues they may be giving

See conflict as an opportunity for growth, improved communication and new understanding.

Work together and take accountability - each person should strive to avoid placing blame and take ownership of the problem. Make a commitment to work together and listen to each other.

Agree to disagree - each person has a unique point of view. Instead of focusing on who is right, try to find a compromise in which both parties win.

Be creative with solutions - finding a resolution to the problem that satisfies everyone requires creativity, and knowing the “why” behind each other’s positions. Make sure everyone fully understands each point and clarify any ambiguity.

Separate the behavior from the person - instead of blaming or attacking the person, focus on the behavior at hand.

Use “I” statements - “I” statements take the other person out of the problem, so you can focus on the problem at hand. This can help the other person from becoming defensive, and help both parties work toward a solution.

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