Expressing gratitude in the workplace holds immense power. A culture of recognition, where achievements – big and small – are celebrated, can transform team dynamics, boost morale and lead to lasting success.
A Rutgers University study defines appreciation as the act of acknowledging the positives – or goodness – in life, while gratitude recognizes how the positive things are often due to forces outside of oneself, particularly from the efforts of others. Studies show that organizations that prioritize gratitude and recognition experience improved retention, engagement and productivity. As National Gratitude Month begins, it’s the perfect time to reflect on fostering an environment of gratitude.
Benefits of Gratitude in Workplace
A study by the Greater Good Science Center at University of California-Berkeley showed that employees who feel appreciated are 50 percent more likely to stay at their job and 21 percent more likely to report higher engagement. Practicing gratitude encourages a positive environment, promotes respect and deepens team relationships. When organizations recognize and celebrate even small achievements, it reinforces a purpose and value that positively impacts talent attraction and retention. A report by SHRM found that organizations with strong recognition programs enjoy a 31 percent lower voluntary turnover rate compared to those without them. Gratitude becomes a strategic imperative to maintaining a committed workforce.
Business Case: KPMG’s Culture of Gratitude and Social Impact
KPMG exemplifies gratitude in the workplace through recognizing employee contributions and fostering a socially responsible culture. A hallmark of KPMG’s approach is its corporate gifting program, which partners with Gifts for Good. The program allows employees to send meaningful gifts that contribute to charitable causes, such as providing clean drinking water or meals for children. By recognizing professional accomplishments and social contributions, KPMG has cultivated a workplace culture where employees feel appreciated, respected and motivated. This culture has helped KPMG maintain high employee retention and earn a reputation as one of the best places to work.
Promoting a Culture of Gratitude
Actionable ideas to instill a culture of gratitude:
1. Implement Recognition Programs: Create formal and informal ways to recognize employees such as “employee of the month” awards or peer-to-peer recognition platforms.
2. Celebrate Small Wins: Celebrate day-to-day victories – whether it’s an employee going the extra mile for a member/guest or helping with an event.
3. Host Gratitude Events: Consider employee appreciation lunches or team outings where staff achievements are celebrated publicly.
4. Create Visible Gratitude Spaces: Dedicate a space at the club, which could be a permanent or virtual space, like a “Gratitude Wall” or Slack Channel where employees can share shout-outs and appreciation for each other.
5. Encourage Leadership Recognition: Encourage leaders to regularly express appreciation for team efforts in public and privately.
By focusing on recognition and appreciation, clubs can create a more engaged and satisfied workforce. This in turn helps attract talent and promote retention.
PGA of America Gratitude Examples
The PGA of America promotes recognition through its PGA Member Awards, which honor individuals for excellence in areas such as player development and professional achievement. These awards are celebrated annually, reinforcing appreciation and value. The PGA of America also celebrates traditional milestone anniversary awards for team members, hosts a virtual Gratitude Wall for “props and thank yous” via its Slack Channel, and a Recognition Roundup at the end of all-hands meetings where leaders and team members can publicly recognize contributions. These efforts show appreciation and encourage a supportive environment across the organization.
Leading with Appreciation and Gratitude
Showing gratitude is a simple yet powerful practice that enhances the work environment. By acknowledging and celebrating achievements, organizations can foster a culture of respect, positivity and long-term success.