American Gas - August/September 2019Jobs

Listings may be posted on AGA’s website for 90 days and in one issue of American Gas. Rates: AGA member companies: $150 for up to 50 words, $1 per additional word; nonmembers: $250 for up to 50 words, $2 per additional word. All ads must be prepaid. Unless noted, the code following each listing ensures confidentiality and should be referenced in correspondence.Dividing RuleTo submit a listing to Jobs, please visit www.aga.org.Energy Efficiency Program ManagerSummaryThe individual in this role will be engaged in the planning, implementation and management of the Gas Energy Efficiency and Conservation (“EE&C”) programs. Inherent in these functions will be the responsibility for establishing marketing strategy, managing budgets and data analysis, working with both internal and external partners to administer the EE&C programs, enhancing relationships with key service providers and trade allies, along with providing marketing leadership with periodic program updates. This individual will be the senior individual contributor on the EE&C team, however, they will have responsibility for onboarding and assisting with mentoring of future EE&C Analysts that join the team.Principle Accountabilities

Manage the day-to-day operations of the Gas EE&C Programs. Successfully manage the launch of new programs and new territories as required.

Manage all facets of monthly, quarterly and annual reporting to both internal management teams and to external regulatory parties including the annual report deliverable to the PUC.

Manage and enhance relationships with existing conservation service providers, industry consultants and trade allies. Oversee RFP development and review of new contracts for EE&C service providers.

Assist with onboarding and staff development of EE&C Analysts. Participate in ad hoc duties including but not limited to base rate case support and evaluation of strategic marketing initiatives such as HVAC Contractor portal redesign.

Attend stakeholder and industry sessions to remain informed of key regulatory happenings impacting Act 129 legislation and customer offerings.

Knowledge, Skills and Abilities

Familiarity with PA Act 129 legislation for both electric and gas utility companies.

Prior experience implementing natural gas EE&C programs for both residential and commercial customers.

Prior experience working with Conservation Service Providers (CSPs) and HVAC Contractors.

Qualifications

Bachelor’s degree (marketing or finance); MBA a plus

At least 5–7 years of experience

Certified Energy Manager (CEM) a plus

To apply please visit: career4.successfactors.com/sfcareer/jobreqcareer?jobId=4377&company=ugicorpo&usernameProject Next Customer Inquiry SupervisorNew Jersey Resources is seeking a Customer Inquiry Supervisor for Project NEXT. Oversee day-to-day operations of the customer contact office operations to ensure prompt and effective handling of customer inquiries received through all channels of the customer contact center, while maintaining high levels of customer service and satisfaction. Collaborate with peers to identify and implement operational improvements. Take ownership of key performance metrics and strive for continuous improvement. Design, develop, facilitate and deliver course instruction to call center employees in a professional and effective manner. Proper execution of these responsibilities will improve both individual and organizational performance while building on company goals and expectations.Major Responsibilities

Motivate and manage department and individual performance to achieve goals.

Communicate performance expectations for department employees, evaluate actual performance and communicate individual and department results.

Document both recognition for performance achieved and coaching/discipline where performance gaps exist.

Inform, instruct and evaluate team members on an annual basis.

Provide effective leadership for staff and set example through personal conduct, attitude, attendance and performance.

Investigate and resolve complex customer account problems and ensure that all customer inquiries are handled promptly, effectively and uniformly.

Ensure all clerical support functions are completed accurately and on a timely basis.

Regularly evaluate progress against key performance metrics and develop action plans to address gaps.

Closely monitor the performance of CSRs to ensure efficient, professional and courteous responses to all customer inquiries.

Ensure all goals and objectives are met within their framework as well as that of the Collective Bargaining Agreement.

Ensure employees adhere to all company policies, procedures and standards; all required reports, records and orders are prepared in a timely, accurate and efficient manner.

Provide training for new hires and refresher training when required either on an individual or department basis.

Collaborate with workload analyst and other peers to develop ways of performing work better, faster and more efficiently for continuous improvement, while meeting company customer satisfaction goals.

Understand and utilize systems including UCIS, Call Management System, IVR, Virtual Hold, and Business Intelligence tools, provide backup for the Workload Analyst when required to ensure seamless production and critical analysis of metrics and report.

Please note this position is for Project NEXT. It is anticipated that Project NEXT will be completed within five years.Please contact Deborah DeWitt with questions at ddewitt@njresources.com.Full posting: usr56.dayforcehcm.com/MyDayforce/u/r2quSAlNM02GEMmtXKS2FQ/CandidatePortal/en-US/njr/Posting/View/743TERRITORY MANAGER – GAS OPERATIONS(South Florida – Dade/Broward, Jupiter, SW Florida, Sarasota)POSITION CONCEPTProvides leadership and strategy for an assigned Peoples Gas (PGS) Florida Gas Operations territory’s natural gas system to ensure safe gas delivery and maximum efficiency to customers and the general public. Establishes a safety culture that ensures all team members utilize safe work practices and that safety awareness among team members is a way of life. Enforces and maintains consistency and standardization in performance practices, ensuring that the established goals for the operating territory are aligned with Florida Gas Operations statewide objectives and company strategy. Primary job responsibilities include overseeing the operating territory’s performance associated with compliance, meter services and construction and maintenance of the natural gas distribution/transmission systems. This position has financial budget accountability for the operating territory, accomplished through oversight of various diversely positioned PGS Service Center operating leaders. Apply at jobs.tecoenergy.com.SewerinAmerican Gas - August/September 2019A.Y. McDonaldUser GuideMastheadPresident’s MessageA Dog's LifeIn the Driver’s SeatFocused on SolutionsDigestMore Than a BridgeRecommended PracticeHow to Save a LifeWeather ProofOut-of-the-Box ThinkingPipetel TechnologiesAround The WorldPeoplePlacesIllinoisMaineNew YorkWestern USNebraskaMichiganUtility PipelineKentuckyConnecticutEnduro Pipeline ServicesA Pipeline ChallengeBurns McDonnellNatural Gas Goes to CollegeJomar ValveHammerhead TrenchlessRometHighlandJobsThe Power and Pitfalls of Brand in the New Media AgeAd IndexNext IssueSuper SupporterCenterPoint EnergySensus USA