CRM - March 2015
Experian Data Quality Ad
Table of Contents
Front Office
Maritz CX Ad
Reality Check
Tipping Point
Kill The Scripted Customer Service Response
Sugar CRM Ad
Customer Experience
Sales Enablement Tools That Help Reps Meet Their Goals
Who Killed Sales Enablement?
Sales Engagement
The Modern Guide to Building Your Sales Pipeline
Practical Books for Business Ad
Firms Should Embrace Instagram
Facebook Gets Real About Virtual Reality
A Mobile Payment Evolution Is Underway
Companies Gear Up for the IoT Revolution
Retailers Solidify Multichannel Strategies to Drive Customer Engagement
Fast Facts & Figures
Brand Differentiation Is the Best ‘Brand Aid’
Creating Intelligent Contact Centers From Your Customers' Point of View
Take a Contact Center Selfie: Examine Your Service Through Your Customer’s Lens
Omni-Channel Customer Service Demands the Intelligent Contact Center
5 Steps to Creating a Relevant ‘Generation C’ Contact Center
Three Smart CRM Solutions That Your Customers Will Truly Appreciate
IVR: Shaping the Future of Self-Service
TAKE THE EFFORT OUT OF CUSTOMER SERVICE WITH AN INTELLIGENT OMNI‑CHANNEL CONTACT CENTER
WebRTC Testing for Today’s Contact Centers
For Effortless Customer Service You Need Smarter Search
How to Promote Customer Engagement and Get it Right Ad
The 2015 CRM Service Awards
Service Leaders
Customer Case Management
Contact Center Infrastructure
Interactive Voice Response
Web Support
Workforce Optimization
Contact Center Search
Enterprise Feedback Management
Contact Center Outsourcing
Rising Stars
Improving Feedback and Customer Service in Mobile Applications
Watson Brings Cognitive Computing to Customer Support
Building Multichannel Contact Centers for Salesforce.com Customers
Innovating with Real-Time Analytics
WalkMe Unleashes Guided Self-Service for the Web
Providing Small Enterprises with the Tools They Need to Grow
Service Elite
NewVoiceMedia Helps Cancer Charity with Fundraising Efforts
Oracle Service Cloud Catalyzes Multichannel Support Strategy
Genesys Helps Michigan Aid Families in Need
The Next Step
Scouting Report
Pint of View
Masthead
CRM 2015 Conference Ad
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