By The Editors
HRO Today‘s Total Workforce Solutions Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers.
Since 2018, a section was added to both the managed service program (MSP) and recruitment process outsourcing (RPO) Baker’s Dozen Customer Satisfaction Ratings™ questionnaires that addressed the use of total workforce solutions (TWS). If respondents indicated they use the same provider for both contingent and full-time employee needs, they were asked a series of questions pertaining to TWS. These study results were then combined with the relevant components of the MSP and RPO study findings and consolidated into one data set.
The methodology that produced the ranked list was very consistent with other Baker’s Dozen studies. In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings™ and are presented in the following tables to demonstrate the relative differences among the ranked service providers.
The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.
Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the TWS Baker’s Dozen Customer Satisfaction Ratings™ provide insight into your next RFP process.
1. KellyOCG + Sevenstep
www.kellyocg.com
KellyOCG + Sevenstep is a leading permanent hiring solutions provider and part of Kelly’s outsourced workforce solutions business line, spanning all facets of the employee and contingent workforce. KellyOCG + Sevenstep connects companies with the talent they need to fuel and grow their business through RPO, MSP, total talent management solutions, and consulting, combining decades of people industry experience and expertise with a continued investment in technology to produce world-class programs that meet an organization's unique workforce needs.
Services:
RPO
Sevayo® Insights
Talent Unbounded® consulting
Specialized and executive search
Total service talent management
Talent advisory service