We all enjoy new beginnings as the calendar moves another notch forward. I recently asked seven of the top fixed ops leaders about their plans for the coming year. Resoundingly, they replied with a focus on perfecting their processes and implementing innovative technologies to increase efficiency. As you start your new year, what technologies can you incorporate to help you incrementally grow your business? It is time to assess, implement processes, and reward great performers. And yes, let those who are holding you back find a new place to call home each day.
This issue is loaded with great articles that will help you with your fixed operations. Here is a sampling of the topics we are including:
• 2025 Is The Year Ai Transforms Fixed Ops
Dave Perry, CEO of BLiNK AI Automotive, brings us up to date on AI’s advancements and how they can integrate into your service operations to improve not only your efficiency but also your customers’ experiences. If you are over-whelmed with inbound calls, the problem is upstream, not your phone system.
• Bringing Back The Word Culture: It’s Not ROI – It’s CSI!
Shon Kingrey, VP of Fixed Operations at Kayser Automotive Group, helps us understand that our focus must be on the customer. Our dealership culture needs to change to do what the customer wants and requests. We must not force them into our convenient molds.
• A Winning Service Strategy in the First 90 Days:
John Fairchild, Fixed Operations Coach, helps set us up for success with a 2025 Theme of “Progress Over Perfection”. This step-by-step approach will put you on a path of success in the year ahead.
For 20 Years, Fixed Ops Magazine has been The Auto Dealers Fixed Operations Resource! We thank you for sharing in the celebration this great achievement. We are excited about what the future holds for Fixed Operations. Connect with us on LinkedIn and subscribe to our digital and print editions — complimentary for decision-makers nationwide.
Thank you for investing in your growth through our publication.
RON OVERS - PUBLISHER
FIXED OPS MAGAZINE
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PUBLISHER
RON OVERS
PHONE: 714-803-5476
CIRCULATION
ART DIRECTOR
JEN HUPPERT
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Fixed Ops Magazine is published by Prism Automotive, LLC, 17853 Santiago Blvd., Suite 107-467, Villa Park, CA 92861. Subscriptions are free to qualified subscribers in the U.S. who are active as fixed operations directors or service managers of franchised automobile dealerships. Additional subscriptions are available at: $30/year/US; $45/year/Canada; $90/year/other foreign. Single issue price, $10. POSTMASTER:
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