At Honda Financial Services, we are deeply committed to delivering excellence in everything we do. We strive to create an exceptional experience for you and your customers at every touch point, from the first interaction with our brand to the ongoing support we provide.
We believe in building genuine relationships with customers, understanding their unique needs and exceeding expectations. We listen carefully to feedback, both positive and critical, as it allows us to identify areas for improvement and tailor our offerings to better serve you.
In this issue of NewsLink, we showcase two dealerships that have excelled by working closely with Honda Financial Services. The first is Atamian Honda in Tewksbury, Massachusetts, which has discovered the benefits of HFS support. Managing Partner Pranav Gill explains his vision for the store starting on page 2. The second is Braman Honda of Palm Beach in Greenacres, Florida, a dealership that has seen success in offering Honda Care supplemental protection products. General Manager Peter Maytin says that offering Honda-branded plans and ensuring that any repair work is done by Honda-certified technicians take customers’ sense of brand loyalty to the next level (page 10).
Another article in this issue focuses on the behind-the-scenes story of how the Lease Maturity Center consistently achieves high customer satisfaction scores. Not only is it consistently rated over 90% in overall quality, but its net promoter score is also north of 70%. Learn how it achieves these results and how its service benefits your store.
We are also pleased to honor 2023’s Council of Excellence winners in this issue. These dealerships have relied on our products, tools and programs to help generate revenue and create loyal Honda customers.
We recognize that today’s fast-paced world demands constant adaptation. We remain dedicated to anticipating your needs and exceeding them, ensuring that you have the resources and support necessary to thrive.
HONDA FINANCIAL SERVICESNewsLink Honda Financial Services Editors Ashley Mangino and Alyssa Harper; Contributors Petar Vucurevic, John Johnston, Jennifer Sipko, Susan Chipman and Tamica Cochran
PACECreative Director Christie Hailey; Senior Editor Brandon Call; Senior Art Director Kyle Jackson; Senior Producer Tracy James; Copy Editor Annemarie Tankersley; Director, Client Solutions Partner Craig Trindl; Production Director Darren Kunar; Production Manager Greg Onder; Editorial Inquiries 1301 Carolina St., Greensboro, NC 27401; 336-378-6065; Managing Director Lori Beal; Co-Presidents Leigh Ann Klee, Gordon Locke; Chief Executive Officer and Chairman Bonnie McElveen-Hunter. www.paceco.com
©2024 American Honda Finance Corporation (AHFC). All rights reserved. The Honda Financial Services NewsLink is published by AHFC and is intended for dealership personnel only. All copy, photographs, illustrations, and technical and financial information in NewsLink are based upon the latest available information at the time of publication. AHFC reserves the right to make changes to or cancel its products or services at any time without prior notice. Opinions or practices of individuals or dealerships expressed or described in NewsLink are not necessarily those of AHFC. Contents of this magazine may not be reproduced in any manner without written consent from AHFC. The Honda name, logos, products and slogans are trademarks of Honda Motor Company, Ltd.
