We had the pleasure of sitting down with Jim Gee, Dealer Principal and General Manager of RK Auto Group in Vineland, N.J., and John Luciano, GSM of the group's Chevrolet, Kia, and Subaru store.
RK Auto Group includes Chevrolet, Kia, and Subaru. The stores are all under the Burns-Kull Automotive Group umbrella, which Jim's father-in-law started with his partner, Ed Burns. Today, the Burns-Kull Automotive Group has nine manufacturers within the dealership group under that umbrella, operating in a unique family structure with all stores individually owned and operated.
Jim Gee learned various aspects of the business and worked in accounting, sales, service, and parts before taking on the General Manager role and leadership positions. The well-rounded experience he gained, along with the excellent advice from his father-in-law, set him on the path to success. Supporting others and becoming ingrained in the community have been the backbone of his business. Jim's desire to give back, help people and the community, and participate in Making Strides Against Breast Cancer in honor of his wife and others, drives his continued efforts to raise funds and awareness. But he doesn't do it alone; RK Auto Group employees, their customers, vendors, and more, come together to support important causes and initiatives. Working together and for the goodwill of others has become ingrained into the DNA of RK Auto's culture.
In our interview with Jim and John, they discuss community, leadership and teamwork, talent recruitment, retention, customer satisfaction, what's working in sales and service, and more.
Lastly, thank you to everyone who joined us in Tampa for Digital Dealer! For a look at some of the highlights from the show, make sure to check out our event recap in this issue. We hope you'll join us for Digital Dealer Las Vegas, Oct. 17-19, 2023!
Alissa Calvaruso, Show Director, Digital Dealer