This month, we had the pleasure of interviewing Summit Toyota's General Manager, TJ DiSanto, and BDC Director, Crystal DiSanto. Summit Toyota prioritizes customer experience. The team continuously adopts new processes and technology, innovating and enhancing their offerings and interactions with customers. One of the ways they drive success is through their high-performing BDC that offers immediate and comprehensive assistance to customers.
TJ and Crystal successfully run different areas of the business and have a unique dynamic as they are also a married couple. They balance personal and business exceptionally well, blending the two at home.
In our interview with TJ and Crystal, they discuss a range of topics, including Summit Toyota's mission and vision, community engagement, customer satisfaction, implementing new offerings and technology, and how they ensure a seamless online-to-offline customer journey. Crystal also talks about the upcoming Digital Dealer Conference & Expo where she is facilitating a mastermind at Digital Dealer Las Vegas 2023 (Oct. 17-19, 2023).
For more event details or to access the Digital Dealer Las Vegas Show Schedule, and Registration, visit digitaldealer.com. Also, make sure to check out our Session Spotlight in this Issue!
Alissa Calvaruso, Show Director, Digital Dealer