In this section, you’ll find:
• Ways office staff can improve Star ratings
• Patient resources guide
Actions listed below can improve patient perception which is measured by CAHPS. Click here for a list of CAHPS measures.
Star Measure Partners
Nurses answer patient benefit questions.
800.956.8126 (TTY 711), Monday – Friday, 8 a.m. – 5 p.m. Central Time.
Cigna Healthcare Care Management Team
A dedicated Care Manager helps coordinate care, review medication, and find community resources and education.
Cigna Healthcare Customer Service – 800.668.3813 (TTY 711), October 1 – March 31, 8 a.m. – 8 p.m. local time, 7 days a week. From April 1 – September 30, Monday – Friday, 8 a.m. – 8 p.m. local time.
Arizona customers – 800.627.7534 (TTY 711), October 1 – March 31, 8 a.m. – 8 p.m. local time, 7 days a week. From April 1 – September 30, Monday – Friday, 8 a.m. – 8 p.m. local time.
Telehealth (MDLive)
Providers provide one-on-one nonemergency care when a doctor is not available.
866.918.7836 (TTY 711), 24/7
Arizona customers – 866.301.8658 (TTY 711), 24/7
Cigna Healthcare Behavioral Health Services
Help with issues such as depression, anxiety, or substance use.
866.780.8546 (TTY 711), 24/7
Administrative follow up
Connect to local HIE to receive Admit, Discharge, and Transfer (ADT) information on your patients. Arcadia provides ADT information through authorization data and some HIE connections. (Click here for more information on HIEs.)
Use Cigna Healthcare Stars reporting and PCR Chase List to identify discharged patients who may need intervention. (Click here for more information on available Stars reporting.)
Schedule follow-up visits via in-office or telehealth appointments within seven days of all discharges. (Click here for telehealth information.)
Ensure that you have received discharge information prior to follow-up appointments.
Create a standardized timeline and process for post-discharge outreach.
Keep track of your most vulnerable patients and establish a relationship through consistent outreach.
