In this section, you’ll find:
• Ways to improve Star ratings
• Readmission prevention best practices
• Provider group case study
Following up with patients can improve rates for measures within both HEDIS and CAHPS domains. Click HERE to learn more about these measures.
Top-five reasons readmission happens
Among Medicare Advantage patients, commonly cited reasons for acute readmission include:
− Register or log in to myCigna.com for quick access to plan resources.
− Ask about transportation and meal home delivery benefits by calling 800.668.3813 (TTY 711).
− Switch prescriptions to home delivery pharmacy.
There is a Star measure that assesses the percentage of acute inpatient or observation stay discharges that result in readmission for any reason within 30 days of discharge. Click HERE to learn more about the plan all-cause readmission (PCR) measure.