Customer journey mapping is the newest trend in customer engagement, telling the story of the customer’s experience with a business from initial contact through the process of engagement and into a long-term relationship.
So, you have the talent in your door. What’s next? A coordinated and strategic career development program is necessary to groom talented young individuals for a successful career in natural gas and to keep them from moving on to other industries.
Big data is a key concept driving the future of most companies. What is its role in the natural gas industry and how will it shape our future?