At SDFCU, financial wellness is more than a mission — it’s a long-term commitment to our members. In times of economic volatility or personal financial strain, having a trusted partner who offers not just products, but practical guidance, is critical.
We understand that life’s unpredictability can quickly impact even the most carefully planned budget. When that happens, you don’t have to navigate the uncertainty alone.
SDFCU members have access to a range of support options designed to ease the burden when cash flow gets tight or budgets are strained:
Temporary Loan Relief: Pause payments on eligible loans with Skip-A-Pay*
Personalized Financial Counseling: Through our trusted partner, BALANCE, members receive complimentary one-on-one financial counseling, budgeting support, and planning resources.
Loan Payment Support: Members may be eligible for loan payment deferments and late fee refunds (evaluated on a case-by-case basis**).
Emergency Credit Solutions: Our Emergency Platinum Rewards credit card offers a 0.00% APR*** for the first 60 days, providing quick access to funds when they’re needed most.
Fee Relief: SDFCU offers cash advance fee refunds on both our Platinum Rewards and Premium Cash Back+ credit cards.
Liquidity Access: Members can also take advantage of penalty-free early withdrawals on share certificates, giving you flexible access to your savings when you need it.
The true strength of any financial institution lies in how it shows up for its members in times of need. At SDFCU, we don’t just offer products; we provide partnership. Our goal is to help you navigate the present with confidence while planning for a secure financial future.
If you’re experiencing financial hardship or simply want to explore your options, we encourage you to reach out for support or visit our website. SDFCU’s dedicated team is ready to listen, advise, and assist, every step of the way.
Please contact us at 703-706-5000 (toll-free: 1-800-296-8882) Monday – Friday, 8:00 a.m. – 4:30 p.m. ET, or email sdfcu@sdfcu.org to request assistance. Let’s navigate this together.
*Skip-A-Pay is not available on mortgages, home equity loans, credit cards, MoneyLine line of credit loans, share-secured loans, loans opened in the last twelve (12) months. All deferrals are subject to SDFCU written approval and certain other restrictions may apply.
**Terms and conditions may apply. All programs are subject to eligibility and credit approval. *** APR = Annual Percentage Rate. After the initial 60-day period the rate will revert to the current rate. Rates are based on meeting qualifying criteria and are subject to change
