Individuals who encounter problems or want to voice concerns about GCCISD are encouraged to talk with the appropriate person at the level closest to the situation. For example, if a student has a problem with a bus driver, teacher or school staff member, parents are urged to first discuss the situation with that individual. If the problem is not resolved or if the concern is not addressed at that level, parents are advised to discuss the issue with individuals at the following levels until the situation has been handled properly:
This is the most important step in the process.
Ninety-five percent of all problems can be resolved at this level. Parents and students are encouraged to discuss the issue with the staff member at the level closest to the situation of concern.
If the initial discussion with the staff member involved does not result in a solution to the problem, individuals should contact the administrator who is in charge of the campus or program.
Should the problem continue to be unresolved, parents and students should discuss the issue with the appropriate central office supervisor. Depending on the circumstance, parents have the option of completing a Level I Complaint Form.
A situation that continues to be unresolved after discussing it with the staff member, principal or program supervisor, and the appropriate central office supervisor should be brought to the attention of the superintendent. He will make every effort to resolve the situation at this level.
If the concern has not been resolved at any of the previous steps, parents and students may have the issue considered by the Board of Trustees by making a written request to the Superintendent.