Welcome to the September 2024 issue of General Managers Monthly, brought to you by PGA Magazine. This publication provides timely and relevant information about many aspects of general management by speaking to and collaborating with PGA of America General Managers and industry experts from across the country.
Zach Jonas, the 2017 Northern California PGA Section Professional Development Award Winner and PGA of America General Manager at The Valley Club in Sun Valley, Idaho.
Theron Harvey, the PGA of America General Manager at Dallas (TX) National Golf Club, highlights the successful customer service philosophy that he has implemented at clubs in New York and Texas, ultimately leading to elevated member experiences.
Several PGA of America General Managers share some pros and cons of the Point-of-Sale systems they utilize at their facilities.
Brian Williams, PGA Owner/Operator of Mind Body Swing in Prairieville, Louisiana, discusses two creative member engagement ideas he implemented at his previous facility.
Ryan Lanzen, the PGA of America General Manager at Pinetop (AZ) Country Club, tells us about his approach to creating a team environment.
If you have stories to highlight, processes to share or questions to ask, contact me at vjmanginelli@pga.com, and I’ll shine a light on your topic. All emailed publications are available on our PGA General Managers website, www.PGAGeneralManagers.com.
We thank this group of PGA of America Golf Professionals and industry experts for sharing their time and knowledge and look forward to continually growing this collaborative resource. We also thank our partners in this endeavor – Avendra, Bioesque Solutions, Concert Golf Partners, DEFY, E-Z-GO, FAIRWAYiQ, Fiberbuilt, Gallus Golf, Golf Genius Software, Oakley, Sister Bay Furniture and Technogym – for their continued support. All the best!