By The Editors
HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.
In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and service quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings™ and demonstrate the relative differences among the ranked service providers.
For the midsize program pre-employment screening list, methodology was based upon ranking on size of deal first and then overall score. A provider that was above 13 on the size of deal ranking but did not make the enterprise list was moved down in order to the top of the midsize program providers list so there was no overlap.
The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings™ provides insight into your next RFP process.
1. Universal Background Screening
Universal Background Screening is a leading provider of employment background checks, drug testing, and occupational health, with offices nationwide. As an accredited screening firm, they provide fast turnaround time, white-glove customer service, and are compliance-focused to reduce hiring risk.