It was just over a year ago that the pandemic brought about such uncertainty in all of our lives. Yet, as I reflect back, I’m awestruck at the resiliency, courage, and confidence of so many—from frontline workers to everyday folks—who joined together to get us to where we are today. That roster of heroes includes people across our great nation, more than 55 million of whom are AAA Members, over 6 million of them right here in our club.
As you all continued to adapt to these unprecedented circumstances, so did AAA. We found ways to improve our services and created new ones to better serve you. For instance, with everyone spending more time online, we reasoned that a higher level of online security would be an excellent benefit for Members. So, we delivered our latest service, AAA Identity Champion (AAA.com/identitychampion), to provide an essential level of online protection against identity threats. It’s free with your Membership; to be covered, all you need to do is enroll. Enhanced protection packages designed to help you safely navigate today’s digital world are also available.
Speaking of safety, AAA now offers both professionally installed home security solutions and DIY kits (with the guidance of a “virtual pro”) from AAA Smart Home (AAA.com/smarthome). Members can save an average of 15 percent on home monitoring. We continue to deliver peace of mind through our superb roadside assistance (America’s most recommended), as well as the confidence and protection that comes with our suite of insurance products (auto, home, life, specialty, and even pet). And don’t forget: You can enjoy substantial savings if you bundle multiple policies with AAA.
I’d be remiss if I didn’t mention further improvements we’ve made as we digitally transform many of our services. They include delivering engaging online content through an enhanced suite of e-newsletters and website articles. We’ve also introduced new paperless billing services, allowing you to handle your annual Membership renewals online. Learn more by visiting your account at AAA.com.
There’s lots happening here at AAA, all of it geared toward providing more value to you. As we optimistically move along, with all the hope and promise that come with the new year, I want to again personally thank you for remaining a loyal AAA Member. Please continue to stay safe as we look forward to brighter days ahead. ba.
Tim Condon, president & ceo
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