There are many praiseworthy customer service vendors that, unfortunately, go unnoticed. Perhaps it’s because they are young in age or small in size. Or perhaps they were once high flyers that have fallen below the radar. The purpose of our Rising Star awards is to identify and honor some of these worthy companies. This year, we recognize six of them.
One company piqued our editors’ interest for being 100 percent dedicated to social customer service. Another aims to simplify the migration to a multichannel customer service environment by offering its solutions through the cloud. We honor a 23-year-old company this year for creating a visual IVR designed for mobile devices. You’ll find another industry veteran is recognized for creating a solution that not only quickly finds a customer service rep, but finds the most appropriate one available. Also in this venerated group is a company that promotes collaborative support. And, finally, we honor a young company that takes a novel approach to simplifying the customer feedback process.
All of these companies add significant value to the customer experience. And, because of this, they have the potential to soar. Congratulations to this year’s group of high flyers.
By the editors of CRM magazine