Transversal
USA Headquarters
745 Atlantic Avenue - 8th Floor
Boston, MA 02111
Contact us
855-212-5670
CONNECT
https://www.linkedin.com/company/transversal
http://twitter.com/#!/transversaltalk
Enterprise Knowledge Reimagined
To be successful in consistently delivering outstanding customer experiences, businesses need a modern knowledge solution that understands, predicts, and provides instant intelligence that is vital to supporting the complete customer experience.
For more than a decade companies have discovered the power of Transversal’s knowledge solutions to improve agent productivity by as much as 35%, achieve double-digit increases in customer satisfaction and differentiate themselves based on service quality.
Knowledge Solutions for Web Self-Service
Transversal goes beyond enabling customers to find answers online. Our self-learning knowledge solution intentionally surrounds online answers with dynamic content related to self-service inquiries such as related topics, product promotions, and troubleshooting wizards. Delight your customers with an online experience that predicts what they will want to know next and eliminate unnecessary escalations.
Knowledge Solutions for Contact Centers
Transversal supercharges Contact Centers with automated intelligence. This powerful new solution takes advantage of Transversal’s dynamic knowledge base and patented machine intelligence technology to instantly find relevant answers and eliminate time-consuming research. Turn every agent into a seasoned expert and vastly improve employee productivity.
Knowledge Solutions for Enterprise HR
Transversal empowers your staff to reach new levels of productivity. Our solution for Enterprise HR streamlines the process of capturing organizational expertise, and delivers this collective intelligence across your organization. Transversal allows employees to learn on the fly and find the information they need to get their job done faster and better.
Knowledge Platform of the Future
Prescience™ is Transversal’s revolutionary cognitive technology and it is changing the possibilities for enterprises around connecting people to vital business knowledge. Powered by advanced cloud computing technologies, Prescience™ was designed with a unique purpose; to anticipate human actions or events before they occur. Experience the most secure, reliable and trusted enterprise knowledge platform delivered via the cloud.