Customer Engagement Optimization Solutions
Customer Engagement Optimization Solutions
Customer Engagement Optimization Solutions
Verint® Systems
330 South Service Road
Melville, NY 11747
Contact
1-800-4VERINT
Enrich Customer Interactions, Improve Processes, Optimize Your Workforce
Today’s customers have high expectations, but how well is your organization meeting them? Can you deliver fast, efficient service that’s highly personalized across whatever combination of channels your customers choose? Can your staff explain products and services effectively to well-informed consumers who often glean information ahead of time from the Web, social networks, and their peers? Can you build rapport with customers by reaching out to them proactively to solicit their feedback and opinions—and act quickly on their input?
This approach goes beyond traditional, transaction-based customer service or managing the customer experience at a single point in time. It’s customer engagement optimization—and it requires insight into customer interactions, data, and processes across different communications channels and functional areas of your organization. Are you prepared?
Verint Customer Engagement Optimization
As a leading provider of Actionable Intelligence® solutions, Verint® offers a comprehensive portfolio of software and services for customer engagement optimization. Our solutions can help your organization enrich customer interactions, improve enterprise processes, and optimize its workforce.
Verint Customer Engagement Optimization brings together Verint’s proven workforce optimization and customer analytics solutions with advanced customer service capabilities from KANA®, a Verint Company. This broad array of functionality includes voice recording, voice biometrics, quality monitoring, speech analytics, text analytics, enterprise feedback management, workforce management, performance management, desktop and process analytics, elearning and coaching, along with customer service solutions, such as agent desktop, case management, knowledge management, and email, live chat, co-browsing, Web self-service, experience analytics, experience community, and social media response management.
Together, these solutions can help your organization deliver consistent, contextual, and personalized experiences, no matter which channels customers use to engage. And they can help you aggregate, analyze, and act on the enormous amount of customer, workforce, and other business data that results from these interactions across various departments and systems within your enterprise each and every day.
By helping capitalize on the vast structured and unstructured data in your organization, Verint Customer Engagement Optimization solutions can offer you a deeper understanding of workforce performance, operational efficiencies, service processes, interaction quality, and changing customer behavior dynamics.
Today, thousands of organizations around the world rely on Verint to help them enhance customer loyalty, increase revenue, mitigate risk, and manage operational costs in their contact centers, branch operations, retail stores, marketing and customer care, and back-office operations. Contact a Verint representative to learn more about how Verint Customer Engagement Optimization solutions can benefit your business, too.
Verint + KANA. Transforming Customer Engagement™
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