This month, we had the pleasure of interviewing Ollin A. Dunford II, the executive general manager of Nalley Toyota Stonecrest, a part of Asbury Automotive Group, Inc., one of the largest automotive retailers in the U.S. The Corporate Group had a record year in Net Profit, including a record year in new car sales and used vehicle sales. Nalley Toyota Stonecrest achieved a 4.8 Customer Service Index on a 5.0 scale for the first time in the store’s history.

As a dedicated two-sport athlete in college, Ollin sought a professional career that would emphasize a team environment and camaraderie. The experience of being part of a team is always what he loved most about sports. He quickly found just what he was looking for in car sales and has never looked back.

In the interview with Ollin, he talks about his servant leader philosophy and why it is key to building a great team and loyal customer base. He also explains how they became better as a store because of COVID-19, how they attract millennials, and how his store and the Asbury Auto Group go above and beyond to support community needs.

Lastly, please save the date for Digital Dealer Tampa, May 1-3, 2023, which will include some exciting new additions that we'll share with you in our next issue!

Sincerely,

Alissa Calvaruso, Content Director, Digital Dealer