Masthead

CRM (ISSN: 1529-8728; USPS: 17233) is published monthly by CRM Media, a division of Information Today, Inc., 143 Old Marlton Pike, Medford, NJ 08055 USA; Phone: (609) 654-6266; Fax: (609) 654-4309; Internet: www.infotoday.com. Registered in U.S. Patent & Trademark Office.

Periodicals postage paid at Vincetown, N.J., and additional mailing offices.

^©Copyright 2015, CRM Media, a division of Information Today, Inc. All rights reserved. No part of this publication may be reproduced in whole or in part in any medium without the express permission of the publisher. Printed in USA

POSTMASTER: Send address changes to CRM magazine, P.O. Box 3510, Northbrook, IL 60065

Rights and Permissions
Permission to photocopy items is granted by Information Today, Inc. provided that a base fee of $3.50 plus $0.50 per page is paid directly to Copyright Clearance Center (CCC), or provided that your organization maintains an appropriate license with CCC.

Visit copyright.com to obtain permission to use these materials in academic coursepacks or for library reserves, interlibrary loans, document delivery services, or as classroom handouts; for permission to send copies via email or post copies on a corporate intranet or extranet; or for permission to republish materials in books, textbooks, and newsletters.

Contact CCC at 222 Rosewood Drive, Danvers, MA 01923; (978) 750-8400; Fax: (978) 646-8600; www.copyright.com. If you live outside the USA, request permission from your local Reproduction Rights Organization. (For a list of international agencies, consult www.ifrro.org.)

For all other requests, including making copies for use as commercial reprints or for other sales, marketing, promotional, and publicity uses, contact the publisher in advance of using the material. For a copy of our Rights and Permissions Request form, contact Lauree Padgett, lpadgett@infotoday.com.

Online Access Visit our Web site at www.destinationCRM.com

Searchable archive of all articles with digital document delivery: www.iti-infocentral.com

Contents also available online under direct licensing arrangements with EBSCO, NewsBank, ProQuest, and Gale and through redistribution arrangements with information service providers including Dow Jones Factiva, LexisNexis, OCLC, STN International, and Westlaw.

Subscription Information
Subscriptions: Free to qualified recipients within the U.S. Subscription rates for nonqualified subscribers: U.S. subscription rate—$59.95; Canada and Mexico—$79.00; overseas delivery—$112.00 All rates to be prepaid in U.S. funds. Subscribe online at www.destinationCRM.com.

Back issues: $9.00 (U.S.) and $10.00 in Canada and elsewhere per copy.

Change of Address: Mail requests, including a copy of the current address label from a recent issue, and indicating the new address, to CRM magazine, P.O. Box 3510, Northbrook, IL 60065-9857 or call (847) 291-5213.

List Rental American List Council
Postal list: 1-609-580-2793; www.alcdata.com
Email list: Cathy Relyea, 1-914-524-5244; cathy.relyea@alc.com

Reprints For quality reprints of 500 copies or more contact Dennis Sullivan, West Coast, (800) 248-8466 x538 or dennis@destinationCRM.com; Adrienne Snyder, East/Midwest, (201) 327-2773 or adrienne@destinationCRM.com.

Disclaimers Acceptance of an advertisement does not imply an endorsement by the publisher. Views expressed by authors and other contributors are entirely their own and do not necessarily reflect the views of the publisher. While best efforts to ensure editorial accuracy of the content are exercised, publisher assumes no liability for any information contained in this publication. The publisher can accept no responsibility for the return of unsolicited manuscripts or the loss of photos.

Privacy Policy Occasionally, we make a portion of our mailing list available to organizations whose products or services we think might be of interest to our customers. If you do not wish to receive such mailings, please send a copy of your mailing label with a request to be removed from the third-party mailing list to CRM magazine Customer Service, P.O. Box 3006, Northbrook, IL 60065, or call 1-847-291-5213.

Editorial Office 237 West 35th Street, Suite 806, New York, NY 10001; (212) 251-0608; www.destinationCRM.com

CRM magazine’s monthly PR editorial email update:
Contact David Myron at dmyron@infotoday.com