VoltDelta
3750 Monroe Ave. Suite 4B
Pittsford, NY 14534
Contact us
866-436-1169
Email: info@voltdelta.com
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linkedIn.com/Company/VoltDelta
VoltDelta Cloud Contact Center Solutions
VoltDelta is a global cloud-based contact center provider with 35 years of experience. We rapidly tailor and integrate our multichannel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. Our service guarantee is supported by contact center and carrier experts who are dedicated to your success.
Meeting Customers’ Channel Preferences
Data sharing between channels, including details of the customer’s history and preferences, is the foundation of VoltDelta’s multichannel solution.
- Agent access to every channel – all from one user-friendly interface
- Universal queues with channel priority
- Centralized management interface
- Customer journey call recording and analytics to evaluate the cross channel experience
- Integration with many CRM solutions including Oracle Service Cloud, Salesforce.com, and Microsoft Dynamics
Delivering Business Continuity
VoltDelta’s reliability and scalability proven over decades is designed to excel under high call volume. The DeltaTouch platform handles over 1 billion calls and 1 billion SMS messages per year in North America with 99.99% reliability. VoltDelta’s U.K and German data centers, in addition to redundant VoltDelta facilities in North America, provide reliable geographical coverage.
Flexibility + Choice of Telephony
VoltDelta’s TDM and VoIP infrastructure is established with complete flexibility for your choice of carrier.
Experienced Support & Service Team
Support managers along with an experienced team are assigned to each customer to ensure success. 7x24 monitoring within VoltDelta Network Operations Centers delivers service reliability confidence through proactive optimization.
World-Class Security
VoltDelta offers a highly secure hosted infrastructure within a “layers of defense” approach. A range of security measures work to ensure confidentiality, data integrity and systems availability. Security policies are based on industry standards and are supported by VoltDelta certified security professionals.
how we help
Customers: Choose or switch channels without having to start again
Managers: Unified view of customer, centralize management of agents
Agents: Handle multiple channels from a single desktop view