Calabrio, Inc.
400 1st Avenue N
Suite 300
Minneapolis, MN 55401
CONTACT
P: (763) 592-4600
F: (763) 592-4605
Calabrio ONE® – Calabrio ONE redefines workforce optimization (WFO), allowing contact centers to personalize and optimize the toolset for each user – agents, supervisors, managers, knowledge workers and executives. Calabrio ONE is the first contact center software suite of its kind built in an innovative Web 2.0 framework. The suite can leverage common underlying data, minimize cross-application administration, and be implemented, used and managed easily. Workspace views are personalized by employee role, providing the ability to match the work style of different users. Agents, supervisors and evaluators can log into their customized workspace to access the tools they need to provide excellent customer service, manage effectively and keep the contact center in line with business goals.