Zipwire
189 S. Orange Avenue
10th Floor
Orlando, FL 32801
Contact
1-844-947-9473
The Zipwire contact center was designed as a pure cloud solution that combines Aspect’s 40‑year contact center heritage with Voxeo’s 15 years of global cloud hosting expertise. Zipwire provides multi-channel contact center capabilities that are reliable, scalable and simple to use, for organizations with needs ranging from 2–500 seats.
Our easy solution doesn’t bury capabilities in complexity, making it possible to deploy an inbound, outbound or hybrid contact center solution with robust features like multi-session chat, fully-featured agent and supervisor desktops and advanced reporting and recording capabilities – reducing your go-live effort and overall resource allocation.
Product Description
Zipwire enables inbound, outbound or blended contact centers to operate across multiple channels, with all-in-one reporting and recording and CRM integration.
Our flexible, scalable cloud solution enables you to:
- Leverage basic interactive voice response (IVR) and intelligent skills-based routing
- Expand to offer complete multi-channel self-service
- Drive more ROI with CRM and predictive outbound capabilities
- Seamlessly engage with your customers anywhere