SPi Global
8151 W 183rd Street
Suite B
Tinley Park, IL 60487
CONTACT US
1-888-906-2369
www.facebook.com/SPiGlobal.CRM
www.linkedin.com/company/spi-global
“In the first nine months of partnering with SPi Global we were able to increase customer retention by 20% while reducing customer support expenses by 15% resulting in annual savings of over $3M.”
—Vice President Customer Service, Leading Consumer Electronics Company
“Our customers don’t send their praises all the time but we know that there are everyday heroes on our support team, solving problems, relaying information, and responding to our customers with kindness, knowledge, and patience. You help our company succeed on a daily basis and we appreciate your great customer service.”
—Mid-Range Support Team for Leading e-Retail Service Provider
“In the first nine months of partnering with SPi Global we were able to increase customer retention by 20% while reducing customer support expenses by 15% resulting in annual savings of over $3M.”
—Vice President Customer Service, Leading Consumer Electronics Company
“Our customers don’t send their praises all the time but we know that there are everyday heroes on our support team, solving problems, relaying information, and responding to our customers with kindness, knowledge, and patience. You help our company succeed on a daily basis and we appreciate your great customer service.”
—Mid-Range Support Team for Leading e-Retail Service Provider
ABOUT SPi GLOBAL
SPi Global stands for Solutions, People, Innovation. As the Philippines’ most globally recognized full-service BPO provider with a 34-year history of client satisfaction, we specialize in supplying contact center solutions that generate award-winning results. It is no accident that our average tenure of clientele exceeds seven years, yet as our services expand across 7 continents and 16 languages, we never forget that “people” are the heart of our business. How do we innovate and consistently deliver exemplary services that keep our customers happy and loyal?
- 30 onshore, offshore, and near-shore locations with geographic and price point flexibility
- 19,000 employees that answer the call to delivering exemplary customer experiences daily across 12 dedicated contact centers
- 360º end-to-end services suite, covering the entire customer engagement lifecycle – customer selection, acquisition, retention, and expansion
- Exceptional talent profiling
- Lean Six Sigma operational excellence across all key functional areas
OUR SERVICES
SPi Global is the BPO partner of choice for those who expect exemplary service, professionalism, 24/7 support, and reliable information every time. SPi Global’s contact center offers a mixture of traditional contact center services (see diagram above). These services satisfy not only the needs of the most discerning clients, but they also exceed the expectations of the core industries that we serve – travel & tourism, media & entertainment, healthcare, financial services (insurance), energy & utilities, retail & membership services, and IT/technology.
MEET THE CONTACT CENTER INDUSTRY TRANSFORMER
Why SPi Global? We are the partner of choice when our clients require excellence, backed with ISO 9001:2008, ISO 27001:2005, PCI and Lean Six Sigma certifications. We build partnerships with global partners who seek an experienced BPO provider that fully immerses itself in the beliefs, culture, and value systems of the client to deliver the ultimate customer experience.
Contact us today to learn how our winning solutions, backed by more than 600 million customer transactions, can benefit you.