For full functionality of this publication it is necessary to enable Javascript.

Pegasystems Build for Change^® Platform is the heart of Better Business Software^®. It delivers business agility and empowers leading organizations to rapidly close execution gaps and seize new opportunities. Pegasystems leverages its recognized leadership in Business Process Management (BPM), Multi-Channel Customer Relationship Management (CRM), Business Rules, and Adaptive Analytics to uniquely give its clients the power to engage customers, simplify operations and Build For Change^®.

More and more of the world’s leading companies are turning to Pegasystems to help manage the delivery of their customer experiences at every stage in the customer lifecycle. Our clients have implemented highly successful strategies for customer service, acquisition, cross-selling, up-selling and retention, enabling them to effectively align the needs of their customers with their business objectives.

Deliver the Ideal Customer Experience

You know exactly how you want to treat your customers. What if you could capture your goals in your CRM solution and the solution would deliver the ideal experience for you? With Pega, it’s easy. Pega enables the ideal experience, proactively recommending the most relevant offer, automatically suggesting the right sales activity and instantly adapting the service process, guiding representatives through each interaction to maximize revenue and ensure customer satisfaction.

The ABCs of Customer Relationship Management (CRM)

To maximize the value of your customer relationships, each marketing, sales and service interaction must be delivered in a personal and productive manner. Every interaction, regardless of communication channel, is an opportunity to improve customer satisfaction, increase revenue and create promoters for your company.