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LiveOps is the global leader in cloud contact center and customer service solutions. Hundreds of companies including Salesforce.com, Symantec, and Royal Mail Group trust LiveOps to enable effective multichannel customer interactions quickly, easily and securely across every channel – voice, email, live chat, SMS, Facebook and Twitter. And with the LiveOps Engage™ integrated agent desktop, agents have a better and faster way to engage with customers across any channel without having to navigate through multiple windows or applications. Headquartered in Redwood City, CA LiveOps supports a wide range of industries including government, financlai services, insurance, retail, healthcare and high tech.  

Product Description

For over 10 years, LiveOps has been building the largest cloud-based distributed contact center on the planet. We built the LiveOps Cloud Contact Center Platform on the four cornerstones that are the foundation of our business:

• Uninterrupted Reliability
• Impenetrable Security
• Horizontal Scalability
• Unmatched Flexibility

LiveOps has led the industry in the innovation of 100% cloud-based contact center applications—years ahead of the pack. Our applications work together, because they are built on our core platform. And because all our applications live in the cloud, you can access them from anywhere you have a trusted internet connection.

LiveOps Applications are broken down into two primary categories, Multichannel Agent Desktop Applications and Management Applications. The Multichannel Agent Desktop Applications are all seamlessly integrated into the LiveOps Engage desktop and are comprised of LiveOps Voice, LiveOps Chat & Email and LiveOps Social. The Management Category is comprised of LiveOps Insight, LiveOps Authoring and LiveOps Recording.  

Whitepapers, Archived Webcasts
and Sponsored Content

• LiveOps Engage

LiveOps Engage is the breakthrough, integrated agent desktop that gives your agents a better, faster way to engage with today’s social and multichannel customers. Encompassing voice, email, chat, SMS, Facebook and Twitter, LiveOps Engage delivers a 360 degree response across any channel within a single window, making it easy-to-use and faster to respond without having to switch applications.

• LiveOps Voice 

Through an integrated agent desktop
and phone panel, LiveOps Voice
supports both inbound and outbound calling with a common set of telephony controls for agents. In addition, Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
and CRM integrations provide flexible, easy-to-implement solutions to fit your specific business needs.

• LiveOps Chat & Email 

Enable your website visitors to interact directly, in real time, with your agents. With one click on your website, customers and prospects can open a live, web chat session with your representatives. This reduces call volume, gives customers more immediate help and improves satisfaction and conversion rates.

• LiveOps Social 

LiveOps Social makes it easy for you to manage, measure and respond to your customers in these channels with the same routing, quality control, efficiency and reporting that you demand for other channels such as voice, email and chat.

• LiveOps Management Applications 

Knowledge is power, and with LiveOps Insight that knowledge is instantly available through a suite of sophisticated yet easy to use reporting and analytical tools. From identifying broad trends across all your contact centers, to fine grained analysis of individual agent performance, LiveOps Insight uses state of the art data warehousing principles to let you be the master of your historical data. LiveOps Authoring uses a Web 2.0 graphical “drag and drop” interface that lets you create sophisticated call flows without programming. LiveOps Recording gives the contact center manager a front row seat to customer interactions. Winner of TMC Labs 2011 Innovation Award, LiveOps Recording uses industry leading cloud technology to capture voice and high quality screen recordings without the installation of software, hardware, or additional storage capacity. The ONLY 100% cloud-based audio and screen recording solution available, LiveOps Recording provides the ideal basis for agent quality control, training and regulatory compliance.

• LiveOps Blog 

The LiveOps Blog is a repository of recent product and news postings by Senior Executives.