/***********************************
CRM - January 2016
***********************************/

    /*general*/

        .index .column endbug {
        }

    /*headers*/

        .index .column h1 {
        }

        .index .column h2 {
        }

        .index .column h3 {
        }

        .index .column h4 {
        }

        .index .column h5 {
        }

        .index .column h6 {
        }

    /*inlines*/

        .index .column .default-drop-cap {
           float: left;
           font-size: 60px;
           font-weight: 400;
           line-height: .3em;
           margin-right: 2px;
           margin-top: 15px;
        }

    /*links*/

        .index .column a {
        }

    /*paragraphs*/

        .index .column p {
        }

/***********************************
Front Office
***********************************/

    /*general*/

        .front_office .column endbug {
        }

    /*headers*/

        .front_office .column h1 {
           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
        }

        .front_office .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           margin-bottom: 0px;
           margin-right: 0px;
           padding-bottom: 0px;
           padding-right: 0px;
        }

        .front_office .column h3 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-weight: bold;
           line-height: 1.2em;
           text-align: left;
           text-transform: uppercase;
        }

        .front_office .column h4 {
           font-size: 20px;
           text-align: center;
        }

        .front_office .column h5 {
           color: #426c93;
           font-family: Tahoma;
           font-size: 18px;
           margin-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-transform: uppercase;
        }

        .front_office .column h6 {
        }

    /*inlines*/

        .front_office .column .default-drop-cap {
           color: #76b4cf;
           float: left;
           font-family: "kepler-std-semicondensed-dis",serif;
           font-size: 100px;
           font-weight: 400;
           line-height: 0.7em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

        .front_office .column a {
        }

    /*paragraphs*/

        .front_office .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .front_office .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

        .front_office .column p.Centered {
           color: #76b3cf;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: center;
           text-indent: 0px;
        }

/***********************************
Reality Check
***********************************/

    /*general*/

        .reality_check .column endbug {
        }

    /*headers*/

        .reality_check .column h1 {
           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
        }

        .reality_check .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           margin-bottom: 0px;
           margin-right: 0px;
           padding-bottom: 0px;
           padding-right: 0px;
        }

        .reality_check .column h3 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-weight: bold;
           line-height: 1.2em;
           text-align: left;
           text-transform: uppercase;
        }

        .reality_check .column h4 {
           font-size: 20px;
           text-align: center;
        }

        .reality_check .column h5 {
           color: #426c93;
           font-family: Tahoma;
           font-size: 18px;
           margin-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-transform: uppercase;
        }

        .reality_check .column h6 {
        }

    /*inlines*/

        .reality_check .column .default-drop-cap {
           color: #76b4cf;
           float: left;
           font-family: "kepler-std-semicondensed-dis",serif;
           font-size: 100px;
           font-weight: 400;
           line-height: 0.7em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

        .reality_check .column a {
        }

    /*paragraphs*/

        .reality_check .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .reality_check .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
Customer Experience
***********************************/

    /*general*/

        .customer_experience .column endbug {
        }

    /*headers*/

        .customer_experience .column h1 {
           color: #000000;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
        }

        .customer_experience .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           margin-bottom: 0px;
           margin-right: 0px;
           padding-bottom: 0px;
           padding-right: 0px;
        }

        .customer_experience .column h3 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-weight: bold;
           line-height: 1.2em;
           text-align: left;
           text-transform: uppercase;
        }

        .customer_experience .column h4 {
           font-size: 20px;
           text-align: center;
        }

        .customer_experience .column h5 {
           color: #000000;
           font-family: Tahoma;
           font-size: 18px;
           margin-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-transform: uppercase;
        }

        .customer_experience .column h6 {
        }

    /*inlines*/

        .customer_experience .column .default-drop-cap {
           color: #76b4cf;
           float: left;
           font-family: "kepler-std-semicondensed-dis",serif;
           font-size: 100px;
           font-weight: 400;
           line-height: 0.7em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

        .customer_experience .column a {
        }

    /*paragraphs*/

        .customer_experience .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .customer_experience .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
IBM Merges Weather and Business Forecasts
***********************************/

    /*general*/

        .insight_ibm_merges .column endbug {
        }

    /*headers*/

        .insight_ibm_merges .column h1 {
           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 25px;
           font-weight: 100;
           margin-bottom: 0px;
           margin-top: 0px;
           text-align: left;
           text-indent: 0px;
        }

        .insight_ibm_merges .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           text-align: left;
        }

        .insight_ibm_merges .column h3 {
        }

        .insight_ibm_merges .column h4 {
        }

        .insight_ibm_merges .column h5 {
        }

        .insight_ibm_merges .column h6 {
           color: #999285;
           font-family: "proxima-nova",sans-serif;
           font-size: 22px;
           font-weight: 400;
           line-height: 1.4em;
           margin-left: 0px;
           margin-top: 0px;
           padding-bottom: 11px;
           text-align: left;
           text-indent: 0px;
        }

    /*inlines*/

        .insight_ibm_merges .column .default-drop-cap {
           color: #999285;
           float: left;
           font-family: Georgia;
           font-size: 90px;
           font-weight: 400;
           line-height: 0.8em;
           margin-right: 2px;
           margin-top: 15px;
           padding-bottom: 0px;
           text-align: left;
        }

    /*links*/

        .insight_ibm_merges .column a {
        }

    /*lists*/

        .insight_ibm_merges .column .Bullets {
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           list-style-type: disc;
           margin-bottom: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-top: 0px;
           list-style-image: none;
        }

    /*paragraphs*/

        .insight_ibm_merges .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           margin-left: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .insight_ibm_merges .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           margin-left: 0px;
           margin-right: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-left: 0px;
           padding-right: 0px;
           padding-top: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
Apple and Google Yield Control Over Consumer Data
***********************************/

    /*general*/

        .insight_apple_and_google .column endbug {
        }

    /*headers*/

        .insight_apple_and_google .column h1 {
           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 25px;
           font-weight: 100;
           margin-bottom: 0px;
           margin-top: 0px;
           text-align: left;
           text-indent: 0px;
        }

        .insight_apple_and_google .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           text-align: left;
        }

        .insight_apple_and_google .column h3 {
        }

        .insight_apple_and_google .column h4 {
        }

        .insight_apple_and_google .column h5 {
        }

        .insight_apple_and_google .column h6 {
           color: #999285;
           font-family: "proxima-nova",sans-serif;
           font-size: 22px;
           font-weight: 400;
           line-height: 1.4em;
           margin-left: 0px;
           margin-top: 0px;
           padding-bottom: 11px;
           text-align: left;
           text-indent: 0px;
        }

    /*inlines*/

        .insight_apple_and_google .column .default-drop-cap {
           color: #999285;
           float: left;
           font-family: Georgia;
           font-size: 80px;
           font-weight: 400;
           line-height: 0.7em;
           margin-right: 2px;
           margin-top: 15px;
           padding-bottom: 0px;
           text-align: left;
        }

    /*links*/

        .insight_apple_and_google .column a {
        }

    /*lists*/

        .insight_apple_and_google .column .Bullets {
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           list-style-type: disc;
           margin-bottom: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-top: 0px;
           list-style-image: none;
        }

    /*paragraphs*/

        .insight_apple_and_google .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           margin-left: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .insight_apple_and_google .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           margin-left: 0px;
           margin-right: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-left: 0px;
           padding-right: 0px;
           padding-top: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
With Bad Customer Service, Inactivity Costs
***********************************/

    /*general*/

        .insight_bad_customer_service .column endbug {
        }

    /*headers*/

        .insight_bad_customer_service .column h1 {
           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 25px;
           font-weight: 100;
           margin-bottom: 0px;
           margin-top: 0px;
           text-align: left;
           text-indent: 0px;
        }

        .insight_bad_customer_service .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           text-align: left;
        }

        .insight_bad_customer_service .column h3 {
        }

        .insight_bad_customer_service .column h4 {
        }

        .insight_bad_customer_service .column h5 {
        }

        .insight_bad_customer_service .column h6 {
           color: #999285;
           font-family: "proxima-nova",sans-serif;
           font-size: 22px;
           font-weight: 400;
           line-height: 1.4em;
           margin-left: 0px;
           margin-top: 0px;
           padding-bottom: 11px;
           text-align: left;
           text-indent: 0px;
        }

    /*inlines*/

        .insight_bad_customer_service .column .default-drop-cap {
           color: #999285;
           float: left;
           font-family: Georgia;
           font-size: 90px;
           font-weight: 400;
           line-height: 0.8em;
           margin-right: 2px;
           margin-top: 15px;
           padding-bottom: 0px;
           text-align: left;
        }

    /*links*/

        .insight_bad_customer_service .column a {
        }

    /*lists*/

        .insight_bad_customer_service .column .Bullets {
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           list-style-type: disc;
           margin-bottom: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-top: 0px;
           list-style-image: none;
        }

    /*paragraphs*/

        .insight_bad_customer_service .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           margin-left: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .insight_bad_customer_service .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           margin-left: 0px;
           margin-right: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-left: 0px;
           padding-right: 0px;
           padding-top: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
The Tipping Point
***********************************/

    /*general*/

        .the_tipping_point .column endbug {
        }

    /*headers*/

        .the_tipping_point .column h1 {
           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
        }

        .the_tipping_point .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           margin-bottom: 0px;
           margin-right: 0px;
           padding-bottom: 0px;
           padding-right: 0px;
        }

        .the_tipping_point .column h3 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-weight: bold;
           line-height: 1.2em;
           text-align: left;
           text-transform: uppercase;
        }

        .the_tipping_point .column h4 {
           font-size: 20px;
           text-align: center;
        }

        .the_tipping_point .column h5 {
           color: #426c93;
           font-family: Tahoma;
           font-size: 18px;
           margin-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-transform: uppercase;
        }

        .the_tipping_point .column h6 {
        }

    /*inlines*/

        .the_tipping_point .column .default-drop-cap {
           color: #76b4cf;
           float: left;
           font-family: "kepler-std-semicondensed-dis",serif;
           font-size: 100px;
           font-weight: 400;
           line-height: 0.7em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

        .the_tipping_point .column a {
        }

    /*paragraphs*/

        .the_tipping_point .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .the_tipping_point .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
2016 Mega Trends
***********************************/

    /*general*/

        .best_practices_series .column endbug {
        }

    /*headers*/

        .best_practices_series .column h1 {
        }

        .best_practices_series .column h2 {
        }

        .best_practices_series .column h3 {
        }

        .best_practices_series .column h4 {
        }

        .best_practices_series .column h5 {
        }

        .best_practices_series .column h6 {
        }

    /*inlines*/

        .best_practices_series .column .default-drop-cap {
           float: left;
           font-size: 60px;
           font-weight: 400;
           line-height: .3em;
           margin-right: 2px;
           margin-top: 15px;
        }

    /*links*/

        .best_practices_series .column a {
        }

    /*paragraphs*/

        .best_practices_series .column p {
        }

/***********************************
Personal Value Will Measure CRM Success in 2016
***********************************/

    /*general*/

        .wp_aptean .column endbug {
        }

    /*headers*/

        .wp_aptean .column h1 {
           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
        }

        .wp_aptean .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           margin-bottom: 0px;
           margin-right: 0px;
           padding-bottom: 0px;
           padding-right: 0px;
        }

        .wp_aptean .column h3 {
        }

        .wp_aptean .column h4 {
        }

        .wp_aptean .column h5 {
           color: #d51820;
           font-family: Tahoma;
           font-size: 18px;
           line-height: 1.6em;
           margin-bottom: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-indent: 0px;
           text-transform: uppercase;
        }

        .wp_aptean .column h6 {
        }

    /*inlines*/

        .wp_aptean .column .default-drop-cap {
           color: #76b4cf;
           float: left;
           font-family: "kepler-std-semicondensed-dis",serif;
           font-size: 72px;
           font-weight: 400;
           line-height: 0.8em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

        .wp_aptean .column a {
        }

    /*lists*/

        .wp_aptean .column .BulletedList {
           font-family: Georgia;
           list-style-type: disc;
           margin-bottom: 0px;
           padding-bottom: 0px;
           padding-left: 24px;
           text-indent: 0px;
           list-style-image: none;
        }

    /*paragraphs*/

        .wp_aptean .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           margin-bottom: 24px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .wp_aptean .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           margin-bottom: 24px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

        .wp_aptean .column p.NoIndentNoSpace {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
Employee Empowerment  Will Separate Customer Experience Leaders and Laggards
***********************************/

    /*general*/

        .wp_microsoft .column endbug {
        }

    /*headers*/

        .wp_microsoft .column h1 {
           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
        }

        .wp_microsoft .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           margin-bottom: 0px;
           margin-right: 0px;
           padding-bottom: 0px;
           padding-right: 0px;
        }

        .wp_microsoft .column h3 {
        }

        .wp_microsoft .column h4 {
        }

        .wp_microsoft .column h5 {
           color: #d51820;
           font-family: Tahoma;
           font-size: 18px;
           line-height: 1.6em;
           margin-bottom: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-indent: 0px;
           text-transform: uppercase;
        }

        .wp_microsoft .column h6 {
        }

    /*inlines*/

        .wp_microsoft .column .default-drop-cap {
           color: #76b4cf;
           float: left;
           font-family: "kepler-std-semicondensed-dis",serif;
           font-size: 72px;
           font-weight: 400;
           line-height: 0.8em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

        .wp_microsoft .column a {
        }

    /*lists*/

        .wp_microsoft .column .BulletedList {
           font-family: Georgia;
           list-style-type: disc;
           margin-bottom: 0px;
           padding-bottom: 0px;
           padding-left: 24px;
           text-indent: 0px;
           list-style-image: none;
        }

    /*paragraphs*/

        .wp_microsoft .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           margin-bottom: 24px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .wp_microsoft .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           margin-bottom: 24px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

        .wp_microsoft .column p.NoIndentNoSpace {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
Oracle Pushes Further into the Cloud and Security
***********************************/

    /*general*/

        .insight_oracle_pushes .column endbug {
        }

    /*headers*/

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           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 25px;
           font-weight: 100;
           margin-bottom: 0px;
           margin-top: 0px;
           text-align: left;
           text-indent: 0px;
        }

        .insight_oracle_pushes .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           text-align: left;
        }

        .insight_oracle_pushes .column h3 {
        }

        .insight_oracle_pushes .column h4 {
        }

        .insight_oracle_pushes .column h5 {
        }

        .insight_oracle_pushes .column h6 {
           color: #999285;
           font-family: "proxima-nova",sans-serif;
           font-size: 22px;
           font-weight: 400;
           line-height: 1.4em;
           margin-left: 0px;
           margin-top: 0px;
           padding-bottom: 11px;
           text-align: left;
           text-indent: 0px;
        }

    /*inlines*/

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           float: left;
           font-family: Georgia;
           font-size: 90px;
           font-weight: 400;
           line-height: 0.8em;
           margin-right: 2px;
           margin-top: 15px;
           padding-bottom: 0px;
           text-align: left;
           margin-bottom: 0px;
           padding-right: 0px;
        }

    /*links*/

        .insight_oracle_pushes .column a {
        }

    /*lists*/

        .insight_oracle_pushes .column .Bullets {
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           list-style-type: disc;
           margin-bottom: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-top: 0px;
           list-style-image: none;
        }

    /*paragraphs*/

        .insight_oracle_pushes .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           margin-left: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .insight_oracle_pushes .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           margin-left: 0px;
           margin-right: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-left: 0px;
           padding-right: 0px;
           padding-top: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
CRM Trends to Watch
***********************************/

    /*general*/

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        }

    /*headers*/

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           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
        }

        .wp_verint .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           margin-bottom: 0px;
           margin-right: 0px;
           padding-bottom: 0px;
           padding-right: 0px;
        }

        .wp_verint .column h3 {
        }

        .wp_verint .column h4 {
        }

        .wp_verint .column h5 {
           color: #d51820;
           font-family: Tahoma;
           font-size: 18px;
           line-height: 1.6em;
           margin-bottom: 0px;
           margin-top: 0px;
           padding-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-indent: 0px;
           text-transform: uppercase;
        }

        .wp_verint .column h6 {
        }

    /*inlines*/

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           color: #76b4cf;
           float: left;
           font-family: "kepler-std-semicondensed-dis",serif;
           font-size: 72px;
           font-weight: 400;
           line-height: 0.8em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

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        }

    /*lists*/

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           font-family: Georgia;
           list-style-type: disc;
           margin-bottom: 0px;
           padding-bottom: 0px;
           padding-left: 24px;
           text-indent: 0px;
           list-style-image: none;
        }

    /*paragraphs*/

        .wp_verint .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           margin-bottom: 24px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .wp_verint .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           margin-bottom: 24px;
           padding-bottom: 0px;
           text-align: left;
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        }

        .wp_verint .column p.NoIndentNoSpace {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
5 Keys to Customer Self‑Service Success Using Natural Language Processing
***********************************/

    /*general*/

        .wp_inbenta .column endbug {
        }

    /*headers*/

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           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
        }

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           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
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           margin-right: 0px;
           padding-bottom: 0px;
           padding-right: 0px;
        }

        .wp_inbenta .column h3 {
        }

        .wp_inbenta .column h4 {
        }

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           font-family: Tahoma;
           font-size: 18px;
           line-height: 1.6em;
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           margin-top: 0px;
           padding-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-indent: 0px;
           text-transform: uppercase;
        }

        .wp_inbenta .column h6 {
        }

    /*inlines*/

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           float: left;
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           font-size: 72px;
           font-weight: 400;
           line-height: 0.8em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

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        }

    /*lists*/

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           font-family: Georgia;
           list-style-type: disc;
           margin-bottom: 24px;
           padding-bottom: 0px;
           padding-left: 24px;
           text-indent: 0px;
           line-height: 1.6em;
           list-style-image: none;
        }

    /*paragraphs*/

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           font-family: Georgia;
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           padding-bottom: 0px;
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           line-height: 1.6em;
        }

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           font-family: Georgia;
           font-size: 16px;
           margin-bottom: 24px;
           padding-bottom: 0px;
           text-align: left;
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           line-height: 1.6em;
        }

        .wp_inbenta .column p.NoIndentNoSpace {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           margin-bottom: 0px;
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        }

        .wp_inbenta .column p.blockquote {
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           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 24px;
           margin-left: 24px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
Digital Evolution Starts at the Top
***********************************/

    /*general*/

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        }

    /*headers*/

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           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 25px;
           font-weight: 100;
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           margin-top: 0px;
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           text-indent: 0px;
        }

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           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
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        }

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        }

        .insight_digital_evolution .column h4 {
        }

        .insight_digital_evolution .column h5 {
        }

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           font-family: "proxima-nova",sans-serif;
           font-size: 22px;
           font-weight: 400;
           line-height: 1.4em;
           margin-left: 0px;
           margin-top: 0px;
           padding-bottom: 11px;
           text-align: left;
           text-indent: 0px;
        }

    /*inlines*/

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           font-family: Georgia;
           font-size: 90px;
           font-weight: 400;
           line-height: 0.7em;
           margin-right: 2px;
           margin-top: 15px;
           padding-bottom: 11px;
           text-align: left;
        }

    /*links*/

        .insight_digital_evolution .column a {
        }

    /*lists*/

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           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           list-style-type: disc;
           margin-bottom: 0px;
           margin-top: 0px;
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           padding-top: 0px;
           list-style-image: none;
        }

    /*paragraphs*/

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           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
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           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
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           padding-bottom: 0px;
           padding-left: 0px;
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           padding-top: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
Mercedes-Benz: Steering Toward Better Interactions
***********************************/

    /*general*/

        .insight_required_reading .column endbug {
        }

    /*headers*/

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           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 25px;
           font-weight: 100;
           margin-bottom: 0px;
           margin-top: 0px;
           text-align: left;
           text-indent: 0px;
        }

        .insight_required_reading .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           text-align: left;
        }

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        }

        .insight_required_reading .column h4 {
        }

        .insight_required_reading .column h5 {
        }

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           color: #999285;
           font-family: "proxima-nova",sans-serif;
           font-size: 22px;
           font-weight: 400;
           line-height: 1.4em;
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           margin-top: 0px;
           padding-bottom: 11px;
           text-align: left;
           text-indent: 0px;
        }

    /*inlines*/

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           font-weight: 400;
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           margin-right: 2px;
           margin-top: 15px;
           padding-bottom: 11px;
           text-align: left;
        }

    /*links*/

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        }

    /*lists*/

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           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
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           margin-top: 0px;
           padding-bottom: 0px;
           padding-top: 0px;
           list-style-image: none;
        }

    /*paragraphs*/

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           font-size: 16px;
           line-height: 1.6em;
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           text-indent: 24px;
        }

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           font-size: 16px;
           line-height: 1.6em;
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           padding-bottom: 0px;
           padding-left: 0px;
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           padding-top: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
Outlook 2016: How CRM Will Foster an Era of Good Feelings
***********************************/

    /*general*/

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        }

    /*headers*/

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           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
        }

        .feat_outlook_2016 .column h2 {
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           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
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           padding-right: 0px;
        }

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           font-family: Georgia;
           font-size: 18px;
           font-weight: bold;
           line-height: 1.2em;
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           text-transform: uppercase;
        }

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           text-align: center;
        }

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        }

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           font-size: 18px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
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           margin-top: 24px;
        }

    /*inlines*/

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           float: left;
           font-family: Tahoma;
           font-size: 100px;
           font-weight: 400;
           line-height: 0.7em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

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        }

    /*paragraphs*/

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           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
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        }

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           font-size: 16px;
           line-height: 1.6em;
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           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
How to Craft a Clear and Effective CRM Strategy
***********************************/

    /*general*/

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        }

    /*headers*/

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           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
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           padding-bottom: 0px;
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        }

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           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
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           padding-right: 0px;
        }

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           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-weight: bold;
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           font-size: 20px;
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        }

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           font-family: Tahoma;
           font-size: 18px;
           margin-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-transform: uppercase;
        }

        .feat_crm_strategy .column h6 {
           font-family: "ff-tisa-web-pro",serif;
           font-size: 18px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-transform: uppercase;
           margin-top: 24px;
        }

    /*inlines*/

        .feat_crm_strategy .column .default-drop-cap {
           color: #d0cfcd;
           float: left;
           font-family: "adelle-sans",sans-serif;
           font-size: 100px;
           font-weight: 400;
           line-height: 0.7em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

        .feat_crm_strategy .column a {
        }

    /*paragraphs*/

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           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 24px;
        }

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           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
Freeman's Contact Center Continues Its Winning Ways
***********************************/

    /*general*/

        .feat_freemans_contact_center .column endbug {
        }

    /*headers*/

        .feat_freemans_contact_center .column h1 {
           color: #000000;
           font-family: "adelle-sans",sans-serif;
           font-size: 16px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           line-height: 1.6em;
           margin-top: 24px;
        }

        .feat_freemans_contact_center .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           margin-bottom: 0px;
           margin-right: 0px;
           padding-bottom: 0px;
           padding-right: 0px;
        }

        .feat_freemans_contact_center .column h3 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-weight: bold;
           line-height: 1.2em;
           text-align: left;
           text-transform: uppercase;
        }

        .feat_freemans_contact_center .column h4 {
           font-size: 20px;
           text-align: center;
        }

        .feat_freemans_contact_center .column h5 {
           color: #426c93;
           font-family: Tahoma;
           font-size: 18px;
           margin-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-transform: uppercase;
        }

        .feat_freemans_contact_center .column h6 {
           font-family: "ff-tisa-web-pro",serif;
           font-size: 18px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-transform: uppercase;
        }

    /*inlines*/

        .feat_freemans_contact_center .column .default-drop-cap {
           color: #7e8085;
           float: left;
           font-family: "adelle-sans",sans-serif;
           font-size: 100px;
           font-weight: 400;
           line-height: 0.7em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

        .feat_freemans_contact_center .column a {
        }

    /*paragraphs*/

        .feat_freemans_contact_center .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .feat_freemans_contact_center .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
The FCC Saves Millions with Zendesk
***********************************/

    /*general*/

        .realroi_zendesk .column endbug {
        }

    /*headers*/

        .realroi_zendesk .column h1 {
           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
        }

        .realroi_zendesk .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           margin-bottom: 0px;
           margin-right: 0px;
           padding-bottom: 0px;
           padding-right: 0px;
        }

        .realroi_zendesk .column h3 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-weight: bold;
           line-height: 1.2em;
           text-align: left;
           text-transform: uppercase;
        }

        .realroi_zendesk .column h4 {
           font-size: 20px;
           text-align: center;
        }

        .realroi_zendesk .column h5 {
           color: #426c93;
           font-family: Tahoma;
           font-size: 18px;
           margin-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-transform: uppercase;
        }

        .realroi_zendesk .column h6 {
        }

    /*inlines*/

        .realroi_zendesk .column .default-drop-cap {
           color: #ff0000;
           float: left;
           font-family: "kepler-std-semicondensed-dis",serif;
           font-size: 100px;
           font-weight: 400;
           line-height: 0.7em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

        .realroi_zendesk .column a {
        }

    /*paragraphs*/

        .realroi_zendesk .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .realroi_zendesk .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
Xanterra Has Monumental Marketing Success With RedPoint Global
***********************************/

    /*general*/

        .realroi_xanterra .column endbug {
        }

    /*headers*/

        .realroi_xanterra .column h1 {
           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
        }

        .realroi_xanterra .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           margin-bottom: 0px;
           margin-right: 0px;
           padding-bottom: 0px;
           padding-right: 0px;
        }

        .realroi_xanterra .column h3 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-weight: bold;
           line-height: 1.2em;
           text-align: left;
           text-transform: uppercase;
        }

        .realroi_xanterra .column h4 {
           font-size: 20px;
           text-align: center;
        }

        .realroi_xanterra .column h5 {
           color: #426c93;
           font-family: Tahoma;
           font-size: 18px;
           margin-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-transform: uppercase;
        }

        .realroi_xanterra .column h6 {
        }

    /*inlines*/

        .realroi_xanterra .column .default-drop-cap {
           color: #357db3;
           float: left;
           font-family: "kepler-std-semicondensed-dis",serif;
           font-size: 94px;
           font-weight: 400;
           line-height: 0.8em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
           padding-bottom: 0px;
        }

    /*links*/

        .realroi_xanterra .column a {
        }

    /*paragraphs*/

        .realroi_xanterra .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .realroi_xanterra .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
Small Biz Buzz
***********************************/

    /*general*/

        .small_biz_buzz .column endbug {
        }

    /*headers*/

        .small_biz_buzz .column h1 {
           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
        }

        .small_biz_buzz .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           margin-bottom: 0px;
           margin-right: 0px;
           padding-bottom: 0px;
           padding-right: 0px;
        }

        .small_biz_buzz .column h3 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-weight: bold;
           line-height: 1.2em;
           text-align: left;
           text-transform: uppercase;
        }

        .small_biz_buzz .column h4 {
           font-size: 20px;
           text-align: center;
        }

        .small_biz_buzz .column h5 {
           color: #426c93;
           font-family: Tahoma;
           font-size: 18px;
           margin-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-transform: uppercase;
        }

        .small_biz_buzz .column h6 {
           font-family: "ff-tisa-web-pro",serif;
           font-size: 18px;
           line-height: 1.6em;
           margin-bottom: 0px;
           margin-top: 24px;
        }

    /*inlines*/

        .small_biz_buzz .column .default-drop-cap {
           color: #76b4cf;
           float: left;
           font-family: "kepler-std-semicondensed-dis",serif;
           font-size: 100px;
           font-weight: 400;
           line-height: 0.7em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

        .small_biz_buzz .column a {
        }

    /*paragraphs*/

        .small_biz_buzz .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .small_biz_buzz .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
Scouting Report
***********************************/

    /*general*/

        .scouting_report .column endbug {
        }

    /*headers*/

        .scouting_report .column h1 {
           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
        }

        .scouting_report .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           margin-bottom: 0px;
           margin-right: 0px;
           padding-bottom: 0px;
           padding-right: 0px;
        }

        .scouting_report .column h3 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-weight: bold;
           line-height: 1.2em;
           text-align: left;
           text-transform: uppercase;
        }

        .scouting_report .column h4 {
           font-size: 20px;
           text-align: center;
        }

        .scouting_report .column h5 {
           color: #426c93;
           font-family: Tahoma;
           font-size: 18px;
           margin-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-transform: uppercase;
        }

        .scouting_report .column h6 {
           font-family: "ff-tisa-web-pro",serif;
           font-size: 18px;
           line-height: 1.6em;
           margin-bottom: 0px;
           margin-top: 24px;
           padding-bottom: 0px;
           padding-top: 0px;
        }

    /*inlines*/

        .scouting_report .column .default-drop-cap {
           color: #76b4cf;
           float: left;
           font-family: "kepler-std-semicondensed-dis",serif;
           font-size: 100px;
           font-weight: 400;
           line-height: 0.7em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

        .scouting_report .column a {
        }

    /*paragraphs*/

        .scouting_report .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .scouting_report .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
Pint of View
***********************************/

    /*general*/

        .pint_of_view .column endbug {
        }

    /*headers*/

        .pint_of_view .column h1 {
           color: #426c9a;
           font-family: "ff-tisa-web-pro",serif;
           font-size: 36px;
           font-weight: 100;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
        }

        .pint_of_view .column h2 {
           color: #000000;
           font-family: Georgia;
           font-size: 20px;
           font-style: italic;
           font-weight: 100;
           letter-spacing: 1px;
           margin-bottom: 0px;
           margin-right: 0px;
           padding-bottom: 0px;
           padding-right: 0px;
        }

        .pint_of_view .column h3 {
           color: #000000;
           font-family: Georgia;
           font-size: 18px;
           font-weight: bold;
           line-height: 1.2em;
           text-align: left;
           text-transform: uppercase;
        }

        .pint_of_view .column h4 {
           font-size: 20px;
           text-align: center;
        }

        .pint_of_view .column h5 {
           color: #426c93;
           font-family: Tahoma;
           font-size: 18px;
           margin-bottom: 0px;
           padding-top: 0px;
           text-align: left;
           text-transform: uppercase;
        }

        .pint_of_view .column h6 {
        }

    /*inlines*/

        .pint_of_view .column .default-drop-cap {
           color: #76b4cf;
           float: left;
           font-family: "kepler-std-semicondensed-dis",serif;
           font-size: 100px;
           font-weight: 400;
           line-height: 0.7em;
           margin-right: 2px;
           margin-top: 15px;
           text-align: left;
        }

    /*links*/

        .pint_of_view .column a {
        }

    /*paragraphs*/

        .pint_of_view .column p {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 24px;
        }

        .pint_of_view .column p.NoIndent {
           color: #000000;
           font-family: Georgia;
           font-size: 16px;
           line-height: 1.6em;
           margin-bottom: 0px;
           padding-bottom: 0px;
           text-align: left;
           text-indent: 0px;
        }

/***********************************
CRM Masthead
***********************************/

    /*general*/

        .crm_masthead .column endbug {
        }

    /*headers*/

        .crm_masthead .column h1 {
        }

        .crm_masthead .column h2 {
        }

        .crm_masthead .column h3 {
        }

        .crm_masthead .column h4 {
        }

        .crm_masthead .column h5 {
        }

        .crm_masthead .column h6 {
        }

    /*inlines*/

        .crm_masthead .column .default-drop-cap {
           float: left;
           font-size: 60px;
           font-weight: 400;
           line-height: .3em;
           margin-right: 2px;
           margin-top: 15px;
        }

    /*links*/

        .crm_masthead .column a {
        }

    /*paragraphs*/

        .crm_masthead .column p {
        }

/***********************************
Archives
***********************************/

    /*general*/

        .archives .column endbug {
        }

    /*headers*/

        .archives .column h1 {
        }

        .archives .column h2 {
        }

        .archives .column h3 {
        }

        .archives .column h4 {
        }

        .archives .column h5 {
        }

        .archives .column h6 {
        }

    /*inlines*/

        .archives .column .default-drop-cap {
           float: left;
           font-size: 60px;
           font-weight: 400;
           line-height: .3em;
           margin-right: 2px;
           margin-top: 15px;
        }

    /*links*/

        .archives .column a {
        }

    /*paragraphs*/

        .archives .column p {
        }