{"date":"05-22-2015", "track_issue":1,"issue_id":312,"issue": {"issue_name": "august2014","reseller_name": "Nxtbook Media","client_name": "informationtoday","publication_name": "crm","issue_title": "CRM - August 2014","issue_url": "/informationtoday/crm/august2014/index.html","printing_disabled": "0","sharing_disabled": "0","image_map_pulse_disabled": "1","image_map_hide_after_pulse": "1","image_maps": [{"image":"index\/CRM0814_COVER_v2_320x480.png","width":320,"height":480,"map":[{"url":"marketawards_intro.html","coords":[19,248,290,132],"target":"_self","layer":2},{"url":"http:\/\/www.omeda.com\/cgi-win\/crman.cgi?add&p=DIGITAL","coords":[14,152,89,92],"target":"_blank","layer":1}]},{"image":"index\/CRM0814_COVER_v2_768x1024.png","width":768,"height":1024,"map":[{"url":"marketawards_intro.html","coords":[19,293,746,481],"target":"_self","layer":2},{"url":"http:\/\/www.omeda.com\/cgi-win\/crman.cgi?add&p=DIGITAL","coords":[524,790,205,213],"target":"_blank","layer":1}]},{"image":"index\/CRM0814_COVER_v2_1024x768.png","width":1024,"height":768,"map":[{"url":"marketawards_intro.html","coords":[152,229,706,506],"target":"_self","layer":2},{"url":"http:\/\/www.omeda.com\/cgi-win\/crman.cgi?add&p=DIGITAL","coords":[852,576,171,192],"target":"_blank","layer":1}]},{"image":"marketawards_intro\/TITLE.png","width":940,"height":786,"map":[{"url":"marketleaders.html","coords":[465,627,210,50],"target":"_self","layer":4},{"url":"theelite.html","coords":[211,676,210,50],"target":"_self","layer":3},{"url":"risingstars.html","coords":[504,575,189,42],"target":"_self","layer":2},{"url":"influentialleaders.html","coords":[188,618,279,56],"target":"_self","layer":1}]},{"image":"marketawards_intro\/title_tabs.png","width":940,"height":656,"map":[{"url":"marketleaders.html","coords":[904,371,17,101],"target":"_self","layer":8},{"url":"marketleaders.html","coords":[449,516,175,49],"target":"_self","layer":7},{"url":"risingstars.html","coords":[902,186,18,110],"target":"_self","layer":6},{"url":"risingstars.html","coords":[489,470,136,45],"target":"_self","layer":5},{"url":"theelite.html","coords":[900,538,24,97],"target":"_self","layer":4},{"url":"theelite.html","coords":[224,549,188,50],"target":"_self","layer":3},{"url":"influentialleaders.html","coords":[899,23,21,104],"target":"_self","layer":2},{"url":"influentialleaders.html","coords":[227,505,209,46],"target":"_self","layer":1}]},{"image":"crmresearchcenter_ad\/CRM2014_Ad.png","width":940,"height":1253,"map":[{"url":"http:\/\/www.destinationcrm.com\/SponsoredVideo","coords":[201,1149,473,34],"target":"_blank","layer":2},{"url":"http:\/\/www.destinationcrm.com\/BestPractices","coords":[224,829,428,29],"target":"_blank","layer":1}]}]},"contents":[{   "full_url": "/informationtoday/crm/august2014/index.html",   "print_url": "",   "url": "index.html",   "title": "CRM - August 2014",   "teaser": "",   "articleId": "1",   "article_name": "index",   "tracking_type": "Semi-dynamic",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/howtouseubiquity.html",   "print_url": "",   "url": "howtouseubiquity.html",   "title": "How to Use Ubiquity",   "teaser": "",   "articleId": "2",   "article_name": "howtouseubiquity",   "tracking_type": "Semi-dynamic",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/melissadata_ad.html",   "print_url": "",   "url": "melissadata_ad.html",   "title": "Melissa Data Ad",   "teaser": "",   "articleId": "3",   "article_name": "melissadata_ad",   "tracking_type": "Semi-dynamic",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/tableofcontents.html",   "print_url": "",   "url": "tableofcontents.html",   "title": "Table of Contents",   "teaser": "",   "articleId": "4",   "article_name": "tableofcontents",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/frontoffice.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/frontoffice/print/print.html",   "url": "frontoffice.html",   "title": "Front Office",   "teaser": "",   "articleId": "5",   "article_name": "frontoffice",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/ups_ad.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/ups_ad/print/print.html",   "url": "ups_ad.html",   "title": "UPS Ad",   "teaser": "",   "articleId": "6",   "article_name": "ups_ad",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/ups_ad2.html",   "print_url": "",   "url": "ups_ad2.html",   "title": "UPS Ad 2",   "teaser": "",   "articleId": "7",   "article_name": "ups_ad2",   "tracking_type": "Semi-dynamic",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/ups_comscore.html",   "print_url": "",   "url": "ups_comscore.html",   "title": "UPS Comscore Ad",   "teaser": "",   "articleId": "8",   "article_name": "ups_comscore",   "tracking_type": "Click Skip",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/crmevolutionconferenceexpo_ad.html",   "print_url": "",   "url": "crmevolutionconferenceexpo_ad.html",   "title": "CRM Evolution Conference & Expo Ad",   "teaser": "",   "articleId": "9",   "article_name": "crmevolutionconferenceexpo_ad",   "tracking_type": "Semi-dynamic",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/crmevolutionconferenceexpo_ad2.html",   "print_url": "",   "url": "crmevolutionconferenceexpo_ad2.html",   "title": "CRM Evolution Conference & Expo Ad 2",   "teaser": "",   "articleId": "10",   "article_name": "crmevolutionconferenceexpo_ad2",   "tracking_type": "Semi-dynamic",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/realitycheck.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/realitycheck/print/print.html",   "url": "realitycheck.html",   "title": "Reality Check",   "teaser": "",   "articleId": "11",   "article_name": "realitycheck",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/tippingpoint.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/tippingpoint/print/print.html",   "url": "tippingpoint.html",   "title": "Tipping Point",   "teaser": "",   "articleId": "12",   "article_name": "tippingpoint",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/customerexperience.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/customerexperience/print/print.html",   "url": "customerexperience.html",   "title": "Customer Experience",   "teaser": "",   "articleId": "13",   "article_name": "customerexperience",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/bestpractices_salesforce.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/bestpractices_salesforce/print/print.html",   "url": "bestpractices_salesforce.html",   "title": "Salesforce.com AppExchange",   "teaser": "",   "articleId": "14",   "article_name": "bestpractices_salesforce",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/bestpractices_maximizesales.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/bestpractices_maximizesales/print/print.html",   "url": "bestpractices_maximizesales.html",   "title": "Maximize Your Sales and Service Engagement through Salesforce",   "teaser": "",   "articleId": "15",   "article_name": "bestpractices_maximizesales",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/bestpractice_commonsense.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/bestpractice_commonsense/print/print.html",   "url": "bestpractice_commonsense.html",   "title": "Common Sense Best Practice: Your Customer Knows Best",   "teaser": "",   "articleId": "16",   "article_name": "bestpractice_commonsense",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/bestpractices_fieldservice.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/bestpractices_fieldservice/print/print.html",   "url": "bestpractices_fieldservice.html",   "title": "Field Service is The Face  of Your Company:  Make It Flawless With ServiceMax and Salesforce",   "teaser": "",   "articleId": "17",   "article_name": "bestpractices_fieldservice",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/bestpractices_listware.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/bestpractices_listware/print/print.html",   "url": "bestpractices_listware.html",   "title": "Listware® for Salesforce® Raises the Bar for CRM Data Performance with Clean Data",   "teaser": "",   "articleId": "18",   "article_name": "bestpractices_listware",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/bestpractices_salesforceuses.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/bestpractices_salesforceuses/print/print.html",   "url": "bestpractices_salesforceuses.html",   "title": "Salesforce Uses DocuSign…Why Don’t You?",   "teaser": "",   "articleId": "19",   "article_name": "bestpractices_salesforceuses",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/bestpractices_leverageteams.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/bestpractices_leverageteams/print/print.html",   "url": "bestpractices_leverageteams.html",   "title": "Leverage Your Team’s  Collective Knowledge for  Better Customer Support",   "teaser": "",   "articleId": "20",   "article_name": "bestpractices_leverageteams",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/speechtek2014_ad.html",   "print_url": "",   "url": "speechtek2014_ad.html",   "title": "SpeechTEK 2014 Ad",   "teaser": "",   "articleId": "21",   "article_name": "speechtek2014_ad",   "tracking_type": "Semi-dynamic",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/insight_kidtargetedmarketing.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/insight_kidtargetedmarketing/print/print.html",   "url": "insight_kidtargetedmarketing.html",   "title": "Is Kid-Targeted Marketing Unethical?",   "teaser": "",   "articleId": "22",   "article_name": "insight_kidtargetedmarketing",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/insights_digitalmarketing.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/insights_digitalmarketing/print/print.html",   "url": "insights_digitalmarketing.html",   "title": "Digital Marketing Opportunities Grow in Emerging Markets",   "teaser": "",   "articleId": "23",   "article_name": "insights_digitalmarketing",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/insight_brandsdeliver.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/insight_brandsdeliver/print/print.html",   "url": "insight_brandsdeliver.html",   "title": "Brands Deliver Inconsistent Engagements",   "teaser": "",   "articleId": "24",   "article_name": "insight_brandsdeliver",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/insight_consumersfear.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/insight_consumersfear/print/print.html",   "url": "insight_consumersfear.html",   "title": "Consumers Fear Data Insecurity",   "teaser": "",   "articleId": "25",   "article_name": "insight_consumersfear",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/insight_retailersplan.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/insight_retailersplan/print/print.html",   "url": "insight_retailersplan.html",   "title": "Retailers Plan Investments in Real-Time CRM",   "teaser": "",   "articleId": "26",   "article_name": "insight_retailersplan",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/insight_howtomaster.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/insight_howtomaster/print/print.html",   "url": "insight_howtomaster.html",   "title": "How to Master the Mobile Mind Shift",   "teaser": "",   "articleId": "27",   "article_name": "insight_howtomaster",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/insight_fastfactsfigures.html",   "print_url": "",   "url": "insight_fastfactsfigures.html",   "title": "Fast Facts & Figures",   "teaser": "",   "articleId": "28",   "article_name": "insight_fastfactsfigures",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/servicemax_ad.html",   "print_url": "",   "url": "servicemax_ad.html",   "title": "Service Max Ad",   "teaser": "",   "articleId": "29",   "article_name": "servicemax_ad",   "tracking_type": "Semi-dynamic",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/marketawards_intro.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/marketawards_intro/print/print.html",   "url": "marketawards_intro.html",   "title": "The 2014 Market Awards",   "teaser": "",   "articleId": "30",   "article_name": "marketawards_intro",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/influentialleaders.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/influentialleaders/print/print.html",   "url": "influentialleaders.html",   "title": "Influential Leaders",   "teaser": "",   "articleId": "31",   "article_name": "influentialleaders",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/influential_transformation.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/influential_transformation/print/print.html",   "url": "influential_transformation.html",   "title": "The Transformation Leader",   "teaser": "",   "articleId": "32",   "article_name": "influential_transformation",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/influential_controversial.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/influential_controversial/print/print.html",   "url": "influential_controversial.html",   "title": "The Controversial Character",   "teaser": "",   "articleId": "33",   "article_name": "influential_controversial",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/influential_inspirationpro.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/influential_inspirationpro/print/print.html",   "url": "influential_inspirationpro.html",   "title": "The Inspiration Pro",   "teaser": "",   "articleId": "34",   "article_name": "influential_inspirationpro",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/influential_global.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/influential_global/print/print.html",   "url": "influential_global.html",   "title": "The Global Entrepreneur",   "teaser": "",   "articleId": "35",   "article_name": "influential_global",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/influential_analyst.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/influential_analyst/print/print.html",   "url": "influential_analyst.html",   "title": "The Always-On Analyst",   "teaser": "",   "articleId": "36",   "article_name": "influential_analyst",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/risingstars.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/risingstars/print/print.html",   "url": "risingstars.html",   "title": "Rising Stars",   "teaser": "",   "articleId": "37",   "article_name": "risingstars",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/risingstars_adobe.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/risingstars_adobe/print/print.html",   "url": "risingstars_adobe.html",   "title": "Conquering Campaign Management",   "teaser": "",   "articleId": "38",   "article_name": "risingstars_adobe",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/risingstars_agilone.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/risingstars_agilone/print/print.html",   "url": "risingstars_agilone.html",   "title": "Bringing Predictive Analytics to Marketing",   "teaser": "",   "articleId": "39",   "article_name": "risingstars_agilone",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/risingstars_cirruspath.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/risingstars_cirruspath/print/print.html",   "url": "risingstars_cirruspath.html",   "title": "Adapting Google for  the Enterprise",   "teaser": "",   "articleId": "40",   "article_name": "risingstars_cirruspath",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/risingstars_curalate.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/risingstars_curalate/print/print.html",   "url": "risingstars_curalate.html",   "title": "Unlocking the Visual Web",   "teaser": "",   "articleId": "41",   "article_name": "risingstars_curalate",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/risingstars_demandbase.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/risingstars_demandbase/print/print.html",   "url": "risingstars_demandbase.html",   "title": "Advertising for B2B  Marketers",   "teaser": "",   "articleId": "42",   "article_name": "risingstars_demandbase",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/risingstars_savo.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/risingstars_savo/print/print.html",   "url": "risingstars_savo.html",   "title": "Unleashing the Sales Salvo",   "teaser": "",   "articleId": "43",   "article_name": "risingstars_savo",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/howinnovationtransformingivrad.html",   "print_url": "",   "url": "howinnovationtransformingivrad.html",   "title": "How Innovation is Transforming IVR Ad",   "teaser": "",   "articleId": "44",   "article_name": "howinnovationtransformingivrad",   "tracking_type": "Semi-dynamic",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/marketleaders.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/marketleaders/print/print.html",   "url": "marketleaders.html",   "title": "Market Leaders",   "teaser": "",   "articleId": "45",   "article_name": "marketleaders",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/market_enterprisecrmsuite.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/market_enterprisecrmsuite/print/print.html",   "url": "market_enterprisecrmsuite.html",   "title": "Enterprise CRM Suite",   "teaser": "",   "articleId": "46",   "article_name": "market_enterprisecrmsuite",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/market_midmarketcrmsuite.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/market_midmarketcrmsuite/print/print.html",   "url": "market_midmarketcrmsuite.html",   "title": "Midmarket CRM Suite",   "teaser": "",   "articleId": "47",   "article_name": "market_midmarketcrmsuite",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/market_smallbusinesscrmsuite.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/market_smallbusinesscrmsuite/print/print.html",   "url": "market_smallbusinesscrmsuite.html",   "title": "Small-Business CRM Suite",   "teaser": "",   "articleId": "48",   "article_name": "market_smallbusinesscrmsuite",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/market_salesforceautomation.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/market_salesforceautomation/print/print.html",   "url": "market_salesforceautomation.html",   "title": "Sales Force Automation",   "teaser": "",   "articleId": "49",   "article_name": "market_salesforceautomation",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/market_incentivemanagement.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/market_incentivemanagement/print/print.html",   "url": "market_incentivemanagement.html",   "title": "Incentive Management",   "teaser": "",   "articleId": "50",   "article_name": "market_incentivemanagement",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/market_marketingsolutions.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/market_marketingsolutions/print/print.html",   "url": "market_marketingsolutions.html",   "title": "Marketing Solutions",   "teaser": "",   "articleId": "51",   "article_name": "market_marketingsolutions",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/market_businessintelligence.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/market_businessintelligence/print/print.html",   "url": "market_businessintelligence.html",   "title": "Business Intelligence",   "teaser": "",   "articleId": "52",   "article_name": "market_businessintelligence",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/market_dataquality.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/market_dataquality/print/print.html",   "url": "market_dataquality.html",   "title": "Data Quality",   "teaser": "",   "articleId": "53",   "article_name": "market_dataquality",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/market_opensourcecrm.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/market_opensourcecrm/print/print.html",   "url": "market_opensourcecrm.html",   "title": "Open-Source CRM",   "teaser": "",   "articleId": "54",   "article_name": "market_opensourcecrm",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/market_consultancies.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/market_consultancies/print/print.html",   "url": "market_consultancies.html",   "title": "Consultancies",   "teaser": "",   "articleId": "55",   "article_name": "market_consultancies",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/crmresearchcenter_ad.html",   "print_url": "",   "url": "crmresearchcenter_ad.html",   "title": "CRM Research Center Ad",   "teaser": "",   "articleId": "56",   "article_name": "crmresearchcenter_ad",   "tracking_type": "Semi-dynamic",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/theelite.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/theelite/print/print.html",   "url": "theelite.html",   "title": "The Elite",   "teaser": "",   "articleId": "57",   "article_name": "theelite",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/elite_bikeberry.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/elite_bikeberry/print/print.html",   "url": "elite_bikeberry.html",   "title": "Bikeberry",   "teaser": "",   "articleId": "58",   "article_name": "elite_bikeberry",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/elite_redglazegroup.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/elite_redglazegroup/print/print.html",   "url": "elite_redglazegroup.html",   "title": "Redglaze Group",   "teaser": "",   "articleId": "59",   "article_name": "elite_redglazegroup",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/elite_seatgeek.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/elite_seatgeek/print/print.html",   "url": "elite_seatgeek.html",   "title": "Seatgeek",   "teaser": "",   "articleId": "60",   "article_name": "elite_seatgeek",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/elite_sonycomputer.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/elite_sonycomputer/print/print.html",   "url": "elite_sonycomputer.html",   "title": "Sony Computer Entertainment America",   "teaser": "",   "articleId": "61",   "article_name": "elite_sonycomputer",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/wp_multichannelserviceandsupp.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/wp_multichannelserviceandsupp/print/print.html",   "url": "wp_multichannelserviceandsupp.html",   "title": "How to Deliver Exceptional Multichannel Service and Support",   "teaser": "",   "articleId": "62",   "article_name": "wp_multichannelserviceandsupp",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/wp_interactiveintelligence.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/wp_interactiveintelligence/print/print.html",   "url": "wp_interactiveintelligence.html",   "title": "Interactive Intelligence",   "teaser": "",   "articleId": "63",   "article_name": "wp_interactiveintelligence",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/wp_voltdelta.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/wp_voltdelta/print/print.html",   "url": "wp_voltdelta.html",   "title": "VoltDelta",   "teaser": "",   "articleId": "64",   "article_name": "wp_voltdelta",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/wp_newvoicemedia.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/wp_newvoicemedia/print/print.html",   "url": "wp_newvoicemedia.html",   "title": "NewVoiceMedia",   "teaser": "",   "articleId": "65",   "article_name": "wp_newvoicemedia",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/wp_liveops.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/wp_liveops/print/print.html",   "url": "wp_liveops.html",   "title": "Liveops",   "teaser": "",   "articleId": "66",   "article_name": "wp_liveops",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/wp_kana.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/wp_kana/print/print.html",   "url": "wp_kana.html",   "title": "KANA",   "teaser": "",   "articleId": "67",   "article_name": "wp_kana",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/wp_genesys.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/wp_genesys/print/print.html",   "url": "wp_genesys.html",   "title": "Genesys",   "teaser": "",   "articleId": "68",   "article_name": "wp_genesys",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/wp_sap.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/wp_sap/print/print.html",   "url": "wp_sap.html",   "title": "SAP",   "teaser": "",   "articleId": "69",   "article_name": "wp_sap",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/wp_egain.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/wp_egain/print/print.html",   "url": "wp_egain.html",   "title": "eGain",   "teaser": "",   "articleId": "70",   "article_name": "wp_egain",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/voiceofthecustomer.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/voiceofthecustomer/print/print.html",   "url": "voiceofthecustomer.html",   "title": "Voice of the Customer",   "teaser": "",   "articleId": "71",   "article_name": "voiceofthecustomer",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/connect.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/connect/print/print.html",   "url": "connect.html",   "title": "Connect",   "teaser": "",   "articleId": "72",   "article_name": "connect",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/pintofview.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/pintofview/print/print.html",   "url": "pintofview.html",   "title": "Pint of View",   "teaser": "",   "articleId": "73",   "article_name": "pintofview",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/crmsubscribe_ad.html",   "print_url": "",   "url": "crmsubscribe_ad.html",   "title": "CRM Subscribe Ad",   "teaser": "",   "articleId": "74",   "article_name": "crmsubscribe_ad",   "tracking_type": "Semi-dynamic",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/csexperienceexpo_ad.html",   "print_url": "",   "url": "csexperienceexpo_ad.html",   "title": "Customer Service Experience Expo Ad",   "teaser": "",   "articleId": "75",   "article_name": "csexperienceexpo_ad",   "tracking_type": "Semi-dynamic",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/masthead.html",   "print_url": "",   "url": "masthead.html",   "title": "Masthead",   "teaser": "",   "articleId": "76",   "article_name": "masthead",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/archives.html",   "print_url": "",   "url": "archives.html",   "title": "Archives",   "teaser": "",   "articleId": "77",   "article_name": "archives",   "tracking_type": "Click Skip",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/workforceoptimization.html",   "print_url": "http://read.nxtbook.com/informationtoday/crm/august2014/workforceoptimization/print/print.html",   "url": "workforceoptimization.html",   "title": "Workforce Optimization",   "teaser": "",   "articleId": "78",   "article_name": "workforceoptimization",   "tracking_type": "Normal",   "thumb": ""},{   "full_url": "/informationtoday/crm/august2014/genesyshelpsmichiganaidfamilie.html",   "print_url": "",   "url": "genesyshelpsmichiganaidfamilie.html",   "title": "Genesys Helps Michigan Aid Families in Need",   "teaser": "",   "articleId": "79",   "article_name": "genesyshelpsmichiganaidfamilie",   "tracking_type": "Normal",   "thumb": ""}]}