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Volume 7 | Issue 4 | 2015

Volume 7 | Issue 4 | 2015

Volume 7 | Issue 4 | 2015

Volume 7 | Issue 4 | 2015

Volume 7 | Issue 4 | 2015

Volume 7 | Issue 4 | 2015

Contributors   volume 7 • issue 4 • Winter 2015

Contributors   volume 7 • issue 4 • Winter 2015

Contributors   volume 7 • issue 4 • Winter 2015

Contributors   volume 7 • issue 4 • Winter 2015

Contributors   volume 7 • issue 4 • Winter 2015

Contributors   volume 7 • issue 4 • Winter 2015

Contributors   volume 7 • issue 4 • Winter 2015

Contributors   volume 7 • issue 4 • Winter 2015

>Outlook by Elizabeth Glagowski

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Outlook by Elizabeth Glagowski

Customer Strategist volume 7 ● issue 4

>Outlook by Elizabeth Glagowski

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Outlook by Elizabeth Glagowski

Customer Strategist volume 7 ● issue 4

>Outlook by Elizabeth Glagowski

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Outlook by Elizabeth Glagowski

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Outlook by Elizabeth Glagowski

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Outlook by Elizabeth Glagowski

Customer Strategist volume 7 ● issue 4

>Outlook by Elizabeth Glagowski

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Outlook by Elizabeth Glagowski

Customer Strategist volume 7 ● issue 4

>Outlook by Elizabeth Glagowski

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Outlook by Elizabeth Glagowski

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Benchmark By Tom Hoffman

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Benchmark By Tom Hoffman

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Benchmark By Tom Hoffman

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Benchmark By Tom Hoffman

Customer Strategist volume 7 ● issue 4

>Benchmark By Tom Hoffman

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Benchmark By Tom Hoffman

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Benchmark By Tom Hoffman

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Benchmark By Tom Hoffman

Customer Strategist volume 7 ● issue 4

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Machine Learning

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Contact Center Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Marketing Strategy

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Perspectives Customer Feedback

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Digital Insight

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Case Studies Safelite AutoGlass

Customer Strategist volume 7 ● issue 4

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Contextual Marketing

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Industry Insight Mystery Shopping

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>C-Suite Strategies Voice of the Customer

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Proof Points Customer Experience Research

Customer Strategist volume 7 ● issue 4

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com

>Strategy Speaks Don Peppers

Customer Strategist volume 7 ● issue 4 | www.customerstrategistjournal.com
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